Contact Cook n Recipe Kee Support

by DSMmom

Update: support helped me figure out how to access my recipes that they still had in my account (by signing up for the monthly subscription, synced, then cancelled my subscription. This was their idea, not mine.). I changed my review to a 3⭐️ since I have my data back. I still think it's a cool app, especially for busy moms who cook a lot, but I can't justify the monthly cost for it at this stage of my life.
Original post edited: I've been a Cook'n customer for years. Paid for the desk top version then later paid for an upgrade (2011). When mobile came out they synced my recipes and I've been happily using the mobile version for years. Got a new phone and the app wouldn't synchronize to my account. Contacted support and they can't find my email or account in their system. Pulled up app on my old phone, confirmed my email address was there and magically, support found me. BUT! They won't allow me to synchronize my recipes unless I subscribe. $5-$10/mo to store my recipes??!!

by Dave MCKEEHAN

I was an original buyer of Cook'n many years ago. I have used it to save/update my recipes. In late 2020 when Apple made the big sur upgrade, the app continued to work but with one huge issue - it no longer displays all the hundreds of recipes I stored. I contacted tech support asking for a way to recover my recipes. Their reply was to upgrade to their cloud based subscription service version. I asked if that would not destroy my local database, and got no reply. I sent more emails, with no responses for close to 2 months. After filing several negative reviews the owner (Dan) contacted me. He said that they only had my original message and none of the responses, although all went to the same address. He said the new installation would work with my local files. I was able to get my recipes back. I should not have to file negative reviews to get a customer service reply. I like the app.

by Debbie 2019

I have been a loyal user of Cook’n since their early days and continue to find it to be the BEST software on the market. It is remarkable to see the advancements Dan and his team have made over the years. I recently upgraded to the latest version of Cook’n and can’t believe all of the wonderful things you can now do with this program. The newest features make using Cook’n a dream. The ability to have all of my recipes at my fingertips anywhere I go is just fantastic. I love the ease with which you can import recipes from the Internet or Pinterest, add photos or videos to your recipe or scan directly into the program. It truly makes cooking for my family so much easier.
There is always a way to find answers to whatever questions you might have by exploring their website or contacting their support team. They are very responsive and eager to lend a helping hand. The videos that Dan has created make it easy to learn all the functions of this powerful program.
I highly recommend Cook’n to anyone who is looking for an easy way to become more organized, to have the ability to capture and share recipes or even make your own cookbooks. You won’t be disappointed with this program!