Contact PupilPath Support
Published by CaseNEX About: If your school is currently using PupilPath as their parent and student portal,
the PupilPath mobile application allows parents, teachers, and students to have
instant access to student information on the go, including:
- Notifications
when a grade is submitted, or when a student is marked absent/late
- Recent
Notifications view
- Up-to-date classroom progress
- Attendance live as it is
taken
- Grades and status of assignment.
How to Contact PupilPath Customer Service/Support
Listed below are our top recommendations on how to get in contact with PupilPath. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PupilPath. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CaseNEX
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Developer: Illuminate Mobile
E-Mail: [email protected]
Website: Visit PupilPath Website
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Reported Issues: 18 Comments
By Scott
2 years agoI cannot remove a student from students. Please add this feature.
By Garlin
2 years agoI've been using pupil path for several years with no issues. Now I can not log in. I go to reset my password but I never receive the reset password instructions from the site. This has happened several times and it has been over a month and it is frustrating. The school has tried to help but still no resolution. This is the only way to receive email messages and grades and progress reports from my child's school. This needs to get fixed
By CHERAY
2 years agoI CAN NOT SIGN INTO PUPIL PATH I HAVE ALL THE REGISTER INFO BUT NEVER RECIEVE AN EMAIL THAT THE REGISTRATION WENT THRU
By Melissa Weinberg
2 years agoHello, When I log-in, it shows my two schools but does not allow me find a student in eithre one. It says "no students found". Please assist. Thank you, Melissa Weinberg
By Sneha Kalam
3 years agoSeveral problems with this app. First, i couldn’t see my grades because i kept on showing grades from last year. (This was fixed.) Now, I need to reset my password but no email was sent to me. Please fix the numerous things wrong with this app.
By Rosanna M Feliz
3 years agoi try to rest my password however never receive an email with instruction whats going on????
By Veronica Rodriguez
3 years agoI tried logging in to my pupil path and it's saying email and password is incorrect. I tried resetting and still the same issue. I can't log in and I would like to see my childrens progress.
By Russiko
3 years agoHello please help: I am having trouble logging into my account. I have changed my password many times and it still doesn’t allow me to access my account. That happened second time now within a month. Regards Russiko
By e
3 years agoOk so i cant login into my account so i reset it THEN WHEN I TRY TO LOGIN WITH MY NEW PASSWORD IT SAYS IT FAILED SO I KEEP TRYING AGAIN AND AGAIN UNTIL NOW FIX IT PLEASE
By Evelyn Phillips
3 years agoMy daughter is having a problem signing to the PupilPath because they saying her email address is wrong but that’s the email we open PupilPath of with her student I’d number is 212527907
By Russiko
3 years agoHello please help: I am having trouble logging into my account. I have changed my password many times and it still doesn’t allow me to access my account. Regards Russiko
By esha
3 years agoyou have no telephone number
By Jasmeryn caraballo reynoso
3 years agoI am having trouble logging into my account. I have changed my password many times and it still doesn’t allow me to access my account.
By Charlotte Togba
3 years agoI put in my student ID and email to register as a student but they never emailed me my verification code.
By Rosa Pena
3 years agoI tried to log in my son account but I did not see data. Rodriguez Benjamin P.S 105
By LeBookkeeper
Malfunctional Login Never Fixed
I’ve been dealing with my correct log in information being marked wrong in the app for 5 years. It’s been 5 years, and the problem has yet to be fixed. If the log in works on all other browsers and devices, it should work on the app too. It’s been 5 years. I’m tired of not being allowed to log in when I most need it. Fix the problem. I usually understand in these cases. We are all human, so mistakes are inevitable and understandable. Making no attempt to solve any issue, however, is not understandable. Thousands upon thousands upon thousands of students rely on your app. There is an entire team to work on your app. I don’t think it takes more than 5 years for an entire team to fix a bug. I’m not the only one who has been affected by this.
By jose fancy
Too easy and boring
I’m student who is having trouble in keeping up with their grades. When I logged into to the application. I immediately wanted to check my grades and close the application. I speak for the people who want to make grades feel something positive on what to improve on. My suggestions is to make the app more interesting, example I would like to see videos of students accomplishments. For student to feel motivated into thinking class is more than having grades but for the honors, experience and challenging. Make an online chat with teachers and student. Make more educational online games. To challenge other student and keeps us more focus on completing a task. I feel that’s would be interesting.
By Blank TJ
Blank
I was introduced to PupilPath last year 2018. For the most part It did the job as expected. For some strange reason the app no longer works for me. When I’m enter my log-in credentials I receive an error message “server not found” with a black screen. Even when I wait nothing happens. The odd part is my daughter has the same exact phone as me and the app works perfectly fine on her phone. The school suggested I delete the app from my device then reinstall. I’m about to try the suggestion. I hope it works because I found the app very help in keeping up with my daughter classes. Issues I faced during the time the app was up and functional. The email communication doesn’t work well in any way. I suggest maybe have a chat option rather than email. Maybes something similar to ClassDojo. They have mastered communication. Cumulative grades aren’t accurate. I can’t think of the other issues right now. Thank you
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Why should I report an Issue with PupilPath?
- Pulling issues faced by users like you is a good way to draw attention of PupilPath to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PupilPath customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PupilPath.
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