Contact Quicken Classic Support

by Will-K2

The application continues to ask for a numeric passcode I did not set. Only was around this is for me to enter random numbers in until the application asks me to sign-in, which then lets me log in as normal and view my accounts. But then the passcode issue returns a few minutes later and if I try to disable the passcode, it asks me for the passcode, which again I did not set to begin with.

After spending two days with Quicken phone support, they just gave up on the issue. First they did not even know what I was talking about, which tells me they don’t care much about this app. The next representative actually knew about their own app but could not find any documentation on how to reset the passcode on their end. After that it was basically a line of representatives all throwing an idea at the wall before they just gave up and said they would put in a help ticket with the application development team. Never heard back and the issue still exists 5 updates later.

Then the beautiful thing is when the app does work, it locks out my banking accounts. Quicken has an issue with certain companies where their account sync does not properly understand how to pass verification codes, so it ends up in locked out accounts. I would stay far away from this app.

by Nshalvat

1) Since I downloaded the latest update about 2 weeks ago, now my app opens, flashes the account list & immediately minimizes. Double-click, choose the app from the open apps, same thing happens. Can’t use it. Left my previous review here (from 2016). I really need to find a better alternative. Add that I’ve just gotten off the phone with support about a syncing issue. List 2 months of data thanks to the (not) knowledgeable rep. Not a happy camper. 2) previous review...Agree with the other reviewer that everything is harder to read. But here's the kicker, when on my iphone, I try to add a note to a transaction and the keyboard pops up and covers the note field you ate typing in! I move it up above the keyboard to verify and then when I go to type, it disappears behind the keyboard again! It gets better, click 'Done' on the keyboard which on every other app makes the keyboard go away & here it adds a carriage return! Frankly, I don't think Quicken has an A-team. Support is terrible; design/programming is bad and testing apparently is not important! Who doesn't completely test adding a new transaction?? It's the basic functionality of the app! Sheesh.

by PlatinumMedallion

It takes quite a bit if fiddling to get it to sync with the cloud reliability so the desktop and mobile version don’t overwrite each other and everything works fine until one day you need to call support (I wasn’t able to add new online accounts) and they ask your sign out of your cloud account and then the next time you sign in you lose all your attachment - all your records are wiped and you’re left a fragment of the information. This is a consistent problem I’ve had to years. Their cloud is beyond broken and can jeopardize your business and become a nightmare for accounting. They can’t seem to get their cloud act together now so I DREAD anytime I need to add something new or adjust something or call support. Backup anytime before you do something and backup everyday and backup your backups just incase something changes at the backend and keep your records outside quicken for atleast a year just case it wipes everything out. I’ve had this happen to me atleast 4 times in the last 6 years and yet I dread it. You’ve been warned!