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by Vishnu Vikash

This is THE worst banking app, and banking service in general. I can a list a number of reasons and here’s a few,

1. The mobile banking app has a session time out every few minutes. What is the point of giving customers the option to update something as simply as your communication address when uploading a copy of your proof documents takes about a minute each. After every session timeout all the work that you did vanishes

2. Customer service regarding mobile application will pretty much dry your brain give you the frustration like none other. I called the corporate office who connected me to a customer service rep who in turn got me to another god knows who. And eventually that person has no clue who to resolve it and just apologizes

by SamDevices

I'm impressed with the new home screen layout and the trip down memory lane. The low balance alert feature is particularly useful for staying on top of expenses. Hats off to the designers and product team for introducing such innovative designs and functionalities. However, there seem to be numerous bugs, starting from the login process where sometimes a double login is required after updating the app. Additionally, low balance alerts persist even with a healthy balance of 50k, and feedback prompts appear repeatedly after submitting. It's puzzling how the QA manager greenlights such a buggy app. It may be time for Axis to consider revamping the development and QA teams to uphold quality standards. Hopefully, this feedback prompts appropriate action from Axis.

by Obnoxious Customer Experience

The Axis bank mobile app is a piece of junk as their net banking. Using the apps made me think that whoever developed the app didn’t think through all the use cases. For instance, I changed my phone (not a number), so I reinstalled the app, and now if I try to log in, the app asks for the password, a good security measure; however, the app wants to send an SMS to some Indian mobile number to finish the registration. I’m NRI; I don’t have a facility to send international SMS. Why do you need an SMS to be sent to some unknown number? That’s not acceptable. The purpose of the mobile app is to serve the customer seamlessly, but I reckon Axis Bank's mobile app has a distinguished strategy that's giving an awful customer experience.