Contact Bike NYC Support

by Rbs

I paid the extra $1.99 to get the bike lanes overlay on the map and found that information that is old or just plain wrong. Maybe this is based on NYC DOT’s plans, but errors I found don’t acth reality or the current (2015) city bike map. For example, this app marks about 20 blocks of Fourth Ave in Brooklyn as having a shared lane. The official city bike map marks that stretch as a signed route rather than having shared lane (i.e., sharrows), and I can attest from having recently traveled both ways along that stretch that there are absolutely no markings on the street for bikes. Meanwhile, the city map indicates that a Fifth Ave in Brooklyn now has sharrows from 23rd St down to 65th St., but this app shows nothing at all along that stretch.

by Molsmachine

When you open the app, It doesn’t show true bike lanes. When you select the icon to show them a little window pops up that says unlock bike lanes and then stays there frozen and you cannot use the app at all. Clearly you are supposed to do something but It is completely confusing and not intuitive at all.

by Emmet040

When you tap the Apple Watch icon on the menu a window comes up explaining the Apple Watch app, but on an iPhone SE there’s no way to exit out of this window. I assume the x to close button is outside the app screen area (because of iPhone SE’s lower resolution)

Please fix.