Contact NYC Ferry Support

The behind-the-scenes functionality of the app is fine, mostly. But the user interface/experience is probably the worst in the entire App Store. It’s pretty clear that nobody programming this thing has ever tried to use it in real life. It should be used in UI/UX courses as an example of how to do everything wrong. Just mind-blowingly incompetent. Please, just fire the entire UI/UX team and hire someone else — anyone else. Here’s just one example of the hundreds of failures: suppose you have one ticket already bought, but you want to buy another so that two of you can board the ferry. You can’t. Literally everything is like that in this app. Ask yourself: “What is the obvious, most helpful way to implement some particular feature?” And you can be sure they did it some terrible other way.

The old app was simple and easy to use. The main issue with the new one is that it takes way too many clicks to get to the use ticket section, not ideal when you want to quickly load a ticket when in the queue and about to board. It also does things like remember the last number of tickets you bought and so you have to unset that if you bought multiple tickets last time otherwise you end up over purchasing.

The latest update removed all of my existing information. I had to set up a new account and re-enter everything. I have no way of accessing account history - thank goodness I didn’t have any unused tickets stored! Functionality has diminished as well. There’s no point in using this now - just buy a ticket at the pier and don’t run the risk of another update deleting your prepaid tickets.