Contact The Walk Support

by Quade

It’s a pity. The story seems fun and the production value seems top notch on that, but this app objectively makes your walk worse because of the silly UX. Notifications simply do not work, at all. And it doesn’t pause whatever you where listening to previously, so you are forced to continually check the app to check you progress, then play the story clip manually, then manually return to whatever you were listening to and all that fiddling around just slows you down and is a distraction from what should have been a fun story walk.

I don’t understand why the app wants full always on tracking if it’s not going to pay attention and just play the clips.

Make no sense. Same company makes Zombies, Run and they manage to fix that just fine but not this? Silly.

by Lady_R

I agree with the other reviewer who said this a waste of money. You are not able to play your playlist while using this app. You have to play the story line whereas zombie run, even zombie run 5k it's plays automatically. I guess I just could not resist giving six to start more money. Anyway if your not willing to pay the $7.99 a month for zombie run. I recommend buying zombie 5k instead. Don't be intimidated, you will walk/jog 3x a wk only and by the end you will run 5k. Since I finished 5k, I wanted to try their other app. Really this app still needs work. I guess their main focus is zombie run, since it makes more money (subscription). Hopefully this review helps you out. Wish I can get my $2.99 back :(

by JAFO Urbanite

Like others, I am having issues with this game involving activity tracking. Sometimes it works OK and other times it will hardly track at all. I have had this game for some time but haven't used it in about a year so I remember it working much better in the past.

I contacted Customer No-Service and gave them many details, even the fact that it doesn't even track equally on 2 different devices. As well as not getting notifications from the app as I should.

After several e-mails with as many details I could come up with to help them track the bugs, they finally replied with "So you're aware, The Walk has been specifically designed to be a pedometer, not an activity tracker. Because of this it will only detect walking movement, not any more general movement you do during the day." And a very long list of how I had to be doing it all wrong and how I didn't understand how a pedometer/iphone accelerometer worked so I wasn't using the app correctly.

I sent them back an email addressing every one of their points on Saturday and today added a note that they should read the reviews on iTunes. I can't believe every one of us is so stupid we can't figure it out. If they get back to me with a better thought out response, even a "wow, we didn't know it was this bad" then I will give this app another star. If they get it fixed and I get an apology from them, then it will get more.