Contact ROOT SPORTS Stream Support

by Captainhawk1980

I paid for the app on 3/27 and received confirmation from Apple Pay for my payment. I logged into the app and the problems started. It said I didn’t have a paid subscription, so I immediately contacted customer service for assistance. They were quick with this initial response and directed me to several troubleshooting things to check. I did this and still had no access to the app. I sent another correspondence to customer support detailing my troubleshooting efforts and providing them with additional information they requested. Here’s where it got bad! They responded back that my ticket had been elevated to the next level and someone would reach out shortly. They did not. After 3 days of no response, I sent another message. I was again elevated to a higher level and told to wait for response. 7 days passed with no communication, I sent yet another message demanding a solution or refund. They then said my case was elevated to the refund department for review.. still in all this zero contact other than automated messages. Another 10 days passed..zero response.. they ignored 2 more messages from me. I started over from the beginning, explained the situation and demanded a refund… it’s been 4 days, no response. Boy do I miss having a real person to call. This is ridiculous, all I wanted to do was watch Mariners baseball :( , I will not be a future customer, period. BEWARE!!!

by Puckead12

I spent 3 hours trying to get my iPhone 15 max pro to mirror every tv and Roku in my house and could not get it to connect. Tried my granddaughter’s iPhone 14 it also would not connect. I Could connect my iPhone to and stream anything and everything but Root Sports! I did get my 10 year old Mac book that can not be updated, for several years, to mirror buts so slow it kept buffering. After I did everything customer support told me to do they have stopped communicating. Requested a full refund since I did not get to use it and only had it for a day. Also I can’t believe they do not have an app for smart tv’s!! Seriously there are organizations a fraction of the size of root that have a smart tv app!!

by 21Denz

After waiting so long for a streaming option to watch Mariner games, I am completely unsurprised that it doesn’t work well. In true Mariner fashion they have taken half measures to create this app. You can’t pause or rewind live games and the replay option only has the last game. But that doesn’t matter because the replay option doesn’t even work, it just shows a black screen. This is just another disappointment in the long line of them from the Mariners. It’s not worth $20/month. But I guess they need the money to pay all of their high profile free agents, oh, wait, never mind.