Contact Manus Support
Company Name: BUTTERFLY EFFECT PTE. LTD.
About: Leave it to Manus
Manus is a general AI agent that bridges minds and actions:
it doesn't just think, it delivers results. Manus excels at various tasks in
work and life, getting everything done while you rest.
Manus Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Manus AI ChatBox Assistant Website
Privacy Policy: https://nexchat-ai.super.site/privacy
Developer: Stackwares
Privacy & Terms:
10 Most reported problems 😔💔
I've been trying to cancel my MANUS.AI subsription since early May. I was told I would get help and no one did, now they've taken money from my account and I'm stuck in a robot response team, getting nowhere. I need to speak to someone. They took $600!!!
Hello, I have been trying to create a new account on Manus AI, but I receive a message each time indicating that my account is suspended before I can even start using the platform. This issue occurs with both of the following email addresses: nawel.ajroudi@redacted nawel7ajroudi@redacted Could you please help clarify the reason for this suspension and assist in resolving the issue? Thank you in advance for your support. Best regards, Nawel Ajroudi
I have updated the payment. but still saying unsuccessful Could you please advise when the website is expected to go live again? Thank you for your support.
Hi, I added manus-agent to my Vercel team by inviting agent@redacted. the invitation is still showing as pending—the manus-agent hasn't accepted it. Since Manus is an AI coding agent, it cannot accept email invitations or link a GitHub account to Vercel on its own. Could you please advise on how to properly authorize an AI agent's Git commits to deploy on Vercel? I already tried already tried API tokens for authorization as a work-around but still unsuccessful with pushing the production build through on vercel.
Wie kann das sein ... ich habe 1100 Credits und nach einer Eingabe und einer kurzen Antwort vom Agenten, bin ich auf 300 gesunken. Das ist nicht akzeptabel. In einer vorherigen session für eine Aufgabe, die allerdings sehr lange dauerte, gab es nie Probleme mit Credits. Dieses Credit Icon war während dem wochenlange Prozess gar nicht vorhanden. Es geht also. Diesen Zustand möchte ich hergestellt sehen. und das selbstständige Abschließen der Aufgaben ist ebenfalls eine Frechheit. Manus liefert völlig falsche Ergebnisse und schließt die Aufgabe ab. Und das mehrmals hintereinander - trotz Hinweis. Das ist ebenfalls nicht in Ordnung und KEIN wirklicher "Kundendienst".
The site is being blocked by malware and like programs and i cannot get on from any browser. I paid money to use it and if its not working due to virus issues, i want my money back.
Dear Manus Support Team, I am writing to you with an urgent issue regarding my Manus Pro account. My account email is: sardar1481@redacted I recently upgraded my account to the "Manus Pro" subscription, which I understand should provide unlimited or extensive access to the agent features. However, I am still facing limitations that are preventing me from continuing my projects. Whenever I try to use the agent, I encounter an issue that blocks me completely. I have reported this problem multiple times through the in-app feedback today but have not received any response. This is very frustrating as I rely on your service for my work. Could you please investigate my account immediately and resolve this issue so I can regain full access to the Manus Pro features that I have paid for? Please find attached a screenshot of the error message and proof of my Pro subscription. Thank you for your prompt attention to this matter. Sincerely, Ali
Doesn’t complete projects
by Horrible Pricing Plan
I’ve have manus access 2 day after it released. The high effort mode which u have to pay 199 a month is garbage. I got context id to long after it getting to step 3-5 out of 9 multiple times. TBH id just use DeepSeek v3 to create a detailed prompt of what you want to make then use Gemini or Claude 3.7 on vscode or cursor to build your application. 199 a month i wouldnt pay 20$ a month for it. Plus if your ai make a mistake by not following instructions you dont get the credits used refunded and you’ll have to use more credits to fix the mistake it makes 1000 credits will only really cover 1 prompt the 3900 will cover at max 3. 3 outputs per month
Credit based research isn’t working.
by NicknameQwer1233457
I got 1000 credits for free, my first report, an important detail in the prompt was missed by the ai and the report that took over 30 minutes to generate and almost 800 was completely wrong and useless. I can’t get the credits back or do anything about it. This just show how the credit based search isn’t really a good choice.
Useful but prohibitively expensive
by Three Pixel
I used up the initial credits (about $10) doing tasks that could have been accomplished in Claude in few-shot prompts. $40/mo for ten-ish tasks isn’t worth it and $200/mo is silly. They have examples in their documentation that tackle complex multi-domain research. They are rated at like 200 tokens but I’ll ask for simple things and it’ll chew up 400 credits providing me a list of local advertising avenues.
I’ll keep my account open but I’m going to circle back in 6 months to 1 year to see if they figured out the money situation. If it’s still like this I’ll have appreciated it as a novel tech foundation that’ll be iterated on by someone who can engineer a way to use tokens more efficiently.
Have a Problem with Manus - AI Agent & Automation? Report Issue
Why should I report an Issue with Manus - AI Agent & Automation?
- Pulling issues faced by users like you is a good way to draw attention of Manus - AI Agent & Automation to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Manus - AI Agent & Automation customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Manus - AI Agent & Automation.
