Einstein AI Status

Last Updated on 2024-12-26 by Playa Vista Labs, LLC

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Common Einstein AI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Einstein AI app on iOS and Android devices. Solve all Einstein AI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Einstein AI iPhone Issues and Solutions

Einstein AI iOS app crashes, not working, errors
Einstein AI iOS app network issues
Einstein AI on iOS has black/white screen

Einstein AI Android App Issues and Solutions

Einstein AI has errors/crashing/not working
Einstein AI server network connectivity issues
Einstein AI has black screen

Einstein AI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Einstein AI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Einstein AI app crashes or not working on Iphone (iOS):

Close and restart the Einstein AI app on iPhone
Update Einstein AI app to the Latest Version for iOS
Uninstall and reinstall Einstein AI iPhone app
Update your iPhone to the latest iOS version

Fix Einstein AI on iPhone unable to connect to server/internet connection issues::

To resolve Einstein AI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Einstein AI black/white screen (blank screen) on iPhone:

Follow the Einstein AI iOS app troubleshooting guide Here →

Einstein AI Android App Issues and Solutions

Fix Einstein AI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Einstein AI app issues:

Force Stop the Einstein AI App
1. On android, goto "Settings" » click Einstein AI app. » click "Force Stop".

Update Einstein AI to the latest version on PlayStore

Clear Einstein AI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Einstein AI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Einstein AI.

Fix Einstein AI unable to contact server/ Einstein AI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Einstein AI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Einstein AI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Einstein AI on android.

Solve Einstein AI black/white screens issue on Android:

Follow the Einstein AI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Playa Vista Labs, LLC, developers of Einstein AI.

69.23% Contact Match

Developer: Hallmark Health Care Solutions Inc

E-Mail: apps@hallmarkhealthcareit.com

Website: 🌍 Visit EinsteinII Website

62.5% Contact Match

Developer: Hallmark Health Care Solutions Inc

E-Mail: apps@hallmarkhealthcareit.com

Website: 🌍 Visit Einstein II Plus Website

58.82% Contact Match

Developer: Renato_Reis

E-Mail: devreis0p@gmail.com

Website: 🌍 Visit Einstein's Riddle Website