Contact Tayasui Sketches Pro Support

I never write reviews but believe this was very necessary. I have been using Sketches Pro for about 2 years. I liked it because it was simple and for the most part easy to use. There were little things that would come up that were annoying but nothing that big to get upset about until recently. Out of no where the program completely stop working. I cannot undo anything I just drew, it won’t save, it won’t duplicate files; the list goes on. I immediately reached out to their customer service in hopes that it was just me and not the program. I received a very generic, “I’m so sorry you are having difficulties, we will look into it immediately and will be fixing any problems you may be having shortly.” I responded with a request to speak to someone because I had work to finish and a deadline to meet. No response. It has been over a month and they not only not reached out but haven’t fixed ANY of the problems. This program flat out doesn’t work. I have moved on to PROCREATE and it is a much better program all around. My advice, don’t waste your time on Sketches Pro.

Not too long ago I discovered Tayasui Sketches, downloading it based on an App Store recommendation. Once I learned the interface and became familiar with the tools, I fell quite in love with this app. I even subscribed to the pro version. All was right with the world. Then version 23 was released, with “new features” such as the ability to backup your sketches to iCloud, and now Tayasui Sketches is useless on my 5th gen. iPad. The app won’t let me create and save a new drawing, or create a new folder. It won’t let me de-select the iCloud backup option. It crashes constantly. I tried uninstalling and reinstalling, it did nothing. I reached out to Tayasui via twitter, they did nothing (no response after 6 days). Clearly there’s no tech support there. Plus, there’s no mention of any issues on Twitter or their web site. I finally gave up on this app today. I’m posting this review, deleting the app for good, and moving on to the competition: Autodesk Sketchbook, in case you were curious.

I bought the pro version of Sketches about four to five years ago. Sketches was my first digital drawing program other than Apple Notepad. I use it obsessively. So why, then, am I rating it 2 stars? Since I first got Sketches, it has progressively been getting worse and worse. Switching layers takes forever. Random lag. Random deletion of entire pictures. And the worst offender, the incessant crashing. It crashes at startup. It crashes when opening drawings. It crashes when you switch layers. It crashes when you create layers. It crashes when you exacto. Occasionally, it will even crash if you drag the picture too fast! And if you don't save often, these crashes can delete tons of progress! With the newest major update, the cloud save update, Sketches now uploads your drawings to a cloud- which isn't the issue- but in doing so, it deletes the local save of your drawings. Meaning you no longer can access your WIPs until you connect to the internet. Once a prized app for its versatility- whether you're on the bus or in class or laying down, you could always pick up your phone and draw- Sketches has been reduced to a buggy, crashing, inconvenient, and downright awful shadow of its former self that definitely does not deserve to cost money. Buy Procreate instead. I hear it's better.