Hair AI app not working? crashes or has problems?

Hair AI Status

Last Updated on 2024-10-19 by Spark Dynamic

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Common Hair AI Problems & Solutions. Troubleshooting Guide

Table of Contents:

Hair AI iPhone Issues and Solutions

Hair AI iOS app crashes, not working, errors
Hair AI iOS app network issues
Hair AI on iOS has black/white screen

Hair AI Android App Issues and Solutions

Hair AI has errors/crashing/not working
Hair AI server network connectivity issues
Hair AI has black screen

Hair AI iPhone Issues and Solutions

How to fix Hair AI app crashes or not working on Iphone (iOS):

Close and restart the Hair AI app on iPhone
Update Hair AI app to the Latest Version for iOS
Uninstall and reinstall Hair AI iPhone app
Update your iPhone to the latest iOS version

Fix Hair AI on iPhone unable to connect to server/internet connection issues::

To resolve Hair AI network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Hair AI Android App Issues and Solutions

Fix Hair AI not working on Android, crashes, errors or is unresponsive:

Force Stop the Hair AI App
1. On android, goto Settings » Hair AI » click [Force Stop]

Update Hair AI to the latest version on PlayStore

Clear Hair AI App Cache and Data:
1. On android, goto Settings » Apps » Hair AI » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Hair AI.

Fix Hair AI unable to contact server/ Hair AI internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Hair AI » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Hair AI » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hair AI

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