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Company Name: Fandango
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Rotten Tomatoes Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Developer: Fandango
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3 Most reported problems 😔💔
Bad App
by Not Happy Person Guy
Message to Rotten Tomatoes Support (Fandango):
Hi, I’m reaching out about the Rotten Tomatoes app on my iPad Pro. The fact that it’s locked in portrait mode is incredibly frustrating—especially on a premium device like the iPad Pro that’s designed for multitasking and landscape viewing.
I’ve spent the last half hour trying everything: rebooting, reinstalling, checking rotation lock, and even adjusting browser settings just to be sure. Still, the app stubbornly refuses to rotate. It’s disappointing that such a major platform doesn’t offer basic landscape support—something that’s essential for user experience on tablets.
Can you confirm whether landscape orientation is supported at all? If not, I’d really appreciate knowing whether this is on your roadmap, because the current limitation makes the app almost unusable in certain workflows.
Thank you.
Login Required
by PeterGibbons
The first thing you’re hit with (apart from an ad interstitial) is a hard login wall with no option to bypass it. There is no need for RT to require users to authenticate in order for it to function properly, otherwise their website would do the same. And yet, there’s no way to use the app as an anonymous guest. I don’t mind logging in when it makes sense, like writing a review/comment. But to make it mandatory even for passive, read-only experiences, there’s no good excuse for it. Fandango has clearly made it mandatory only to 1) artificially boost their user base 2) track user information 3) use and/or sell that information to 3rd parties. I deleted the app immediately, which is a shame because like others, I too was excited to see it finally being released.
Sign In is broken
by Hi_its_sean_mcneil
There is not option to sign in with an account you already have and for some reason is forcing me to make a new account yet it still says “my password doesn’t meet the requirements” even though it does. The 5 star reviews are most likely bots paid for by Rotten Tomatoes to boost engagement on the app and make people want to get it but I’d recommend sticking to the website.
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