Remote Status

Published by Wlodek Pawlak on 2024-09-16

Whether you've misplaced your physical remote or simply prefer the convenience
of a digital one, this app provides seamless connectivity, instant response, and
full control over your viewing experience. Compatible with a wide range of TV
models, simply connect your iPhone and TV to the same Wi-Fi network.

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Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remote iPhone Issues and Solutions

Remote iOS app crashes, not working, errors
Remote iOS app network issues
Remote on iOS has black/white screen

Remote Android App Issues and Solutions

Remote has errors/crashing/not working
Remote server network connectivity issues
Remote has black screen

Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remote app crashes or not working on Iphone (iOS):

Close and restart the Remote app on iPhone
Update Remote app to the Latest Version for iOS
Uninstall and reinstall Remote iPhone app
Update your iPhone to the latest iOS version

Fix Remote on iPhone unable to connect to server/internet connection issues::

To resolve Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remote black/white screen (blank screen) on iPhone:

Follow the Remote iOS app troubleshooting guide Here →

Remote Android App Issues and Solutions

Fix Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remote app issues:

Force Stop the Remote App
1. On android, goto "Settings" » click Remote app. » click "Force Stop".

Update Remote to the latest version on PlayStore

Clear Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remote.

Fix Remote unable to contact server/ Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remote on android.

Solve Remote black/white screens issue on Android:

Follow the Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wlodek Pawlak, developers of Remote.

36.36% Contact Match

Developer: ControllaTV

E-Mail: [email protected]

Website: Visit Remote Website

About this app

The use of these trademarks is for informational purposes only and does not imply any relationship, sponsorship, or endorsement by Samsung Electronics Co. , Ltd. Whether you've misplaced your physical this app or simply prefer the convenience of a digital one, Remote provides seamless connectivity, instant response, and full control over your viewing experience. Remote is an independent product and is not affiliated with, endorsed by, or associated with Samsung Electronics Co. , Ltd. or Tizen OS. Samsung and Tizen are trademarks or registered trademarks of Samsung Electronics Co. , Ltd. In order to have unlimited access of the Touchpad, Playback controls, subscribe to the Weekly plan for $4. 99 or the Yearly plan for $19. 99. Compatible with a wide range of TV models, simply connect your iPhone and TV to the same Wi-Fi network. Payment will be charged to your iTunes account upon purchase confirmation. Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period. Enjoy the ultimate flexibility in managing your TV with our app. You can manage and cancel your subscription in your iTunes account settings.