Overall Customer Experience 😎


👿🤬😠 Negative experience
64.3%

😎👌🔥 Positive experience
21.5%

🙄💅🫥 Neutral
14.3%

~ from Justuseapp.com NLP analysis of 19 combined software reviews.



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.3 out of 5

Sorry but garbage

2022-05-25

Sorry but BPLToGo is just garbage. I can’t find the books checked out to me anywhere in BPLToGo , I can’t open them in Kindle, and I can’t browse the entire library (by category), just the new acquisitions. And it doesn’t sort series by number. And you can change the color at night to dark — but it doesn’t change BPLToGo ’s borders which remain bright white (and there’s no full screen option). A monkey could’ve designed a better app. Did BPL’s tech person design BPLToGo by him/herself or did an actual app designer get paid for this? If so, BPL — you should ask for your money back.

App update not working

2022-06-26

Keep trying to do requires update – some bug in system won’t allow it. Can’t use app at all now.

Disappointing!

2022-07-27

BPLToGo only worked for one day and then, crashed. Great idea, poor execution.

App doesn’t work

2022-08-28

Take app down or correct bugs!

—- Disappointed Bostonian

It doesn’t work and I mean that literally

2022-09-29

Just downloaded BPLToGo, I opened it and it popped up with a notice saying the version was no longer supported, took me back to BPLToGo Store, where there is no option to update. So...no good.

Requires nonexistent update

2022-10-30

BPLToGo literally doesn’t work. It says it requires an update then loops you back to BPLToGo Store and there is no update.

Developors can you take a look

2022-12-01

I believe some one posted a review with the same exact issue i am reporting on. BPL app just keeps circling between BPLToGo store and BPLToGo itself asking for update. I wonder if the BPL management or the developers are sleeping.

Doesn’t work

2023-01-01

BPLToGo requires an update that doesn’t exist. It loops you to BPLToGo Store and only gives you the option to reopen BPLToGo which then host takes you back to BPLToGo Store. Etc. etc. etc.

App Doesn’t Work

2023-02-02

Immediately after downloading a pop up alert comes up and says this version is outdated. There is no updated version. Ridiculous.

Endless loop between app and update.

2023-03-06

App does not work at all - it loops between the update, which immediately takes you back to BPLToGo , where the cycle begins again

Update does not happen

2023-04-04

I have tried many times but just goes in an endless circle back to App Store then back to needs an update message.

App doesn’t work

2023-05-06

BPLToGo doesn’t work. It saying that there’s version that needs updating and it directs back to BPLToGo Store. Please, a quick fix. Thank You

Can’t upload the app to my phone

2023-06-06

I downloaded BPLToGo , put my library card in, set up the account. Saw the book I had checked out. Went to my home screen and didn’t see BPLToGo . Can only access BPLToGo through BPLToGo store. Not sure what I am doing wrong. Gave it one extra star because of the ease of use in logging in.

Very Good!!!

2023-07-08

I really love BPLToGo!!! It is very nice! You guys did a great job! Congrats!!!

Good app, could use more polish

2023-08-08

Covers all the basics, with management of your BPL account being very useful (e.g. renewing on the go). It is annoying that the UI is unresponsive until the "recently viewed" carousel has loaded, when I never look at it.

Great app!

2023-09-09

Love BPLToGo. It works better than you'd expect from an essentially governmental entity. It's pretty user friendly. I can look for books, put holds on them, then I get an email when my book is ready to pick up. Maybe there is a notification feature for this, but I hate getting notifications so not sure. It also lets me know when my books are due and if I've incurred any fines. Because it's as easy to use as the Amazon app, it's basically saving me money.

FINALLY!

2023-10-11

I have been waiting for BPLToGo for so long. So far it works and looks great. Thanks BPL!

App and program review

2023-11-11

Great app. Love that the BPL is always upgrading and improving their services. Especially love the summer concert series. This summer is really terrific. Love the way the coordinator introduces the musicians - she really knows her musicians!

Its very convenient

2023-12-13

I always am sick of logging in to my laptop to put a book on hold or whatsoever and BPLToGo is just great for doing what I need to do to manage my account.
BPLToGo is useful to me when I'm on the go and it doesn't lag or crash (for me).

Boston public Library

2024-01-13

It means so much to have Boston Library so I can be in touch.



Is BPL To Go Safe? 🤗🙏


Yes. BPL To Go is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 19 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for BPL To Go Is 25.0/100.


Is BPL To Go Legit? 💯


Yes. BPL To Go is legit, but not 100% legit to us. This conclusion was arrived at by running over 19 BPL To Go User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BPL To Go Is 41.6/100..


Is BPL To Go not working? 🚨


BPL To Go works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with BPL To Go? Post a Review




Features

Use BPL To Go to search titles, manage your account, check branch hours, and find out what's happening at the Boston Public Library.

  Customer Service/Support
Developer:
TRUSTEES OF THE PUBLIC LIBRARY OF THE CITY OF BOSTON

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