Contact Parallels Access Support

by Lsd87

I started using this product when it came out. For the last 2 months or so the product has been unusable. While typing my password from my iPad so as to log onto my Mac nothing appears on the Mac...in other words you type, but nothing is received on the Mac and you can’t log in. I spent a lot of time with tech support, sent reports and logs..only to find out that it’s a known issue. So for 2 months no fix...unacceptable. I cannot depend on them....I had to switch vendors and essentially waste the remainder of my subscription fee...beware. It’s great when it works, but honestly, I’ve had far to many hours spent with tech support to be able to recommend this product.

Edit To Respond to Developer... I had read that article, which also says your investigating the issue. I’ve uninstalled Access because it doesn’t work for me and tech support is no help and the knowledge base is no help and the app hasn’t been updated with a fix in over 2 months. I actually need this product and can’t wait any longer.

by Madcodger

I purchased the “Business” edition because it allowed access to up to 5 computers. That’s fine if you want everyone to have the same login and use that to access ALL (each) of those 5 computers, but if you want to restrict access to any of them, you have to purchase a separate license, and set up separate logins. I contacted support to clarify this or get a refund within about 24 hours of my purchase. They promised a callback from their “business” dept but I’ve heard nothing after a full day.

Basically, the app works but the “Business” edition is a complete ripoff unless you just want everyone with a Parallels login to your account to have full access to any computer using the app . We need remote access that can be limited based on the individual device to only certain individuals, which is what we thought we were getting. Rather than trust Parallels again, I’m willing to spend more with a company that can offer this and that actually calls you back when they promise to do so.

by Dvandusen

I cannot adjust to the proper location on the monitor because one of my monitors is smaller than others... The smaller one is forced by access to use the same display positioning of the largest one when in access mode -- where all monitors are forced to have same display. In that mode the smallest monitor crops the display somewhat and then leaves some space elsewhere so that I cannot get to various places to make mouse clicks. Since it is difficult on the iPad to force safari to directly display the remote.... Because you are forced to go into Access client... You have no option to use browser unless you use Firefox and then you are Missing the controls, and you spiral into u usability.