Sign Documents app not working? crashes or has problems?

Sign Documents Status

Last Updated on 2024-10-15 by Tola Marciniak

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Common Sign Documents Problems & Solutions. Troubleshooting Guide

Table of Contents:

Sign Documents iPhone Issues and Solutions

Sign Documents iOS app crashes, not working, errors
Sign Documents iOS app network issues
Sign Documents on iOS has black/white screen

Sign Documents Android App Issues and Solutions

Sign Documents has errors/crashing/not working
Sign Documents server network connectivity issues
Sign Documents has black screen

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Sign Documents iPhone Issues and Solutions

How to fix Sign Documents app crashes or not working on Iphone (iOS):

Close and restart the Sign Documents app on iPhone
Update Sign Documents app to the Latest Version for iOS
Uninstall and reinstall Sign Documents iPhone app
Update your iPhone to the latest iOS version

Fix Sign Documents on iPhone unable to connect to server/internet connection issues::

To resolve Sign Documents network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Sign Documents Android App Issues and Solutions

Fix Sign Documents not working on Android, crashes, errors or is unresponsive:

Force Stop the Sign Documents App
1. On android, goto Settings » Sign Documents » click [Force Stop]

Update Sign Documents to the latest version on PlayStore

Clear Sign Documents App Cache and Data:
1. On android, goto Settings » Apps » Sign Documents » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Sign Documents.

Fix Sign Documents unable to contact server/ Sign Documents internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Sign Documents » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Sign Documents » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sign Documents

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