Informed Delivery Reviews

It won’t accept my address. Says it’s invalid. I’ve owned the house for 25 years. Impossible to get help. Answer bot is useless.

you're missing the feature I wanted most... reporting MISSING MAIL used to be as simple as tapping a button and checking a box for a piece of mail that hadn't arrived that week. You took that away from the email and I hoped to see it on In.

Went through all the screen pages to set up an account and shows my street address and says I’m not ELIGIBLE for “Informed Delivery”. Funny thing is the USPS online website allows my account. Hmmm…this is the 21st century folks!

In is missing the “I did not receive this mail piece” feature, which is available on your dashboard when accessed from a computer. Please add it to the next version update. Thanks.

Use to be able to click on a mail piece and notify that mail piece was not delivered. I have several pieces of mail that has been missing for the last week or more and called PO and said that it is not accurate, could take up to 7 days before I receive the mail. Use to never be like that

Previously there was a feature that allowed you to click on a piece of mail and report it missing. This feature needs to be brought back with actual feedback and help from the USPS to find the mail.

I have been using the USPS Mobile app for years now that also has Informed Delivery, sends notifications and you can view your mail. So I don’t really understand what the purpose of having In is. Seems redundant and doesn’t provide anything new.

In does not have the option to select a piece of mail that was not delivered like the old app had.
If is now a different process to report missing mail. I liked the old feature better.

So this is just another revenue stream for the USPS to put ads under each day you see your mail this app In . This has more ads than their email notification. There are many package tracking apps that do this ad free and with fewer notifications.

This application provides an amazing experience for users to view their mail & packages.

Fast, user-friendly, and great for daily tracking!

Nice sleek app that shows me images of my expected mail and sends updates on statuses of my packages

In is a huge improvement over using the USPS app to look at informed delivery. The one request I would have for this is the ability to switch accounts for people who have more than one address and therefore more than one account to look at informed delivery.

Huge improvement over prior versions of In ! In has finally grown up.

Rocked the beta and I’m excited for this final release. It’s a great app, not bloated, does exactly what it’s meant to do, and does it well. Thank you!

I love the UI on In. I like that I can preview my mail directly from In without checking my email. I enjoy receiving the push notifications every morning for my daily digest.

The USPS Informed Delivery Mobile app is thoughtfully designed and user friendly. It delivers on promised features.

Smooth and easy login - love tracking my packages

So easy to use, I love it

Jumps right to what you want to see without having to click multiple website links

In is a giant step up from using the old USPS app for Informed Delivery. This opens up right away using a biometric login and takes you right to your account instead of requiring you to click through several screens before getting there. And it actually looks and works like an app instead of just routing you to the website.