Informed Delivery® Mobile Reviews

Informed Delivery Reviews

Published by on 2026-03-17

🏷️ About: The Informed Delivery® Mobile application allows you to start your mornings with a preview of your day’s USPS mail and packages. This free app let's you see photos of your mail before it arrives and receive USPS tracking updates.


       


Is Informed Delivery Safe to Use?

We Investigate the app owner's website (Usps.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.7%

🤬 Negative experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 215 combined software reviews.

Is Informed Delivery Safe?
Informed Delivery® Mobile is very safe to use.
66.7/100

  Safety Analysis »»

Is Informed Delivery Legit?
Informed Delivery® Mobile looks authentic and legitimate.
66.7/100



Read 20 Customer Service Reviews 😠💢

3.6 out of 5
Problem with App

It won’t accept my address. Says it’s invalid. I’ve owned the house for 25 years. Impossible to get help. Answer bot is useless.

Missing mail?

you're missing the feature I wanted most... reporting MISSING MAIL used to be as simple as tapping a button and checking a box for a piece of mail that hadn't arrived that week. You took that away from the email and I hoped to see it on In.

The most worthless app on the App Store!

Went through all the screen pages to set up an account and shows my street address and says I’m not ELIGIBLE for “Informed Delivery”. Funny thing is the USPS online website allows my account. Hmmm…this is the 21st century folks!

Missing feature

In is missing the “I did not receive this mail piece” feature, which is available on your dashboard when accessed from a computer. Please add it to the next version update. Thanks.

Mail

Use to be able to click on a mail piece and notify that mail piece was not delivered. I have several pieces of mail that has been missing for the last week or more and called PO and said that it is not accurate, could take up to 7 days before I receive the mail. Use to never be like that

Missing Feature

Previously there was a feature that allowed you to click on a piece of mail and report it missing. This feature needs to be brought back with actual feedback and help from the USPS to find the mail.

USPS Mobile-same info

I have been using the USPS Mobile app for years now that also has Informed Delivery, sends notifications and you can view your mail. So I don’t really understand what the purpose of having In is. Seems redundant and doesn’t provide anything new.

Missing a important selection

In does not have the option to select a piece of mail that was not delivered like the old app had.
If is now a different process to report missing mail. I liked the old feature better.

Another App with Too Many Ads

So this is just another revenue stream for the USPS to put ads under each day you see your mail this app In . This has more ads than their email notification. There are many package tracking apps that do this ad free and with fewer notifications.

Fantastic

This application provides an amazing experience for users to view their mail & packages.

Fast, user-friendly, and great for daily tracking!

The app you’ve been waiting for

Nice sleek app that shows me images of my expected mail and sends updates on statuses of my packages

Good app, needs support for multiple accounts

In is a huge improvement over using the USPS app to look at informed delivery. The one request I would have for this is the ability to switch accounts for people who have more than one address and therefore more than one account to look at informed delivery.

Finally!

Huge improvement over prior versions of In ! In has finally grown up.

Great!

Rocked the beta and I’m excited for this final release. It’s a great app, not bloated, does exactly what it’s meant to do, and does it well. Thank you!

Great app

I love the UI on In. I like that I can preview my mail directly from In without checking my email. I enjoy receiving the push notifications every morning for my daily digest.

Five Stars

The USPS Informed Delivery Mobile app is thoughtfully designed and user friendly. It delivers on promised features.

Great service

Smooth and easy login - love tracking my packages

Better update

So easy to use, I love it

Way better than having to check your email

Jumps right to what you want to see without having to click multiple website links

Huge improvement

In is a giant step up from using the old USPS app for Informed Delivery. This opens up right away using a biometric login and takes you right to your account instead of requiring you to click through several screens before getting there. And it actually looks and works like an app instead of just routing you to the website.



Is Informed Delivery Safe? 🙏

Informed Delivery® Mobile is very safe to use. JustUseApp Safety Score for Informed Delivery is 66.7/100.
This assessment is based on our NLP analysis of 215 user reviews. Combined with the app store average rating of 3.6/5.


Is Informed Delivery Legit? 💯

Informed Delivery® Mobile looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Informed Delivery is 66.7/100 .
This conclusion is based on analysis of 215 user reviews.




How was your experience with Informed Delivery® Mobile? Post a Review




Features

The Informed Delivery® Mobile application allows you to start your mornings with a preview of your day’s USPS mail and packages.

• Scan eligible tracking numbers or label barcodes to track the status of your inbound or outbound USPS packages.

This free app let's you see photos of your mail before it arrives and receive USPS tracking updates.

• Get daily digest notifications to preview your mail and packages scheduled to arrive soon.

Mail and packages may not arrive the same day you get a notification – please allow several days for delivery.

  Contact Support
Developer:
United States Postal Service