1HR SAO Status

Last Updated on 2024-08-05 by Aramco Services Company

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Common 1HR SAO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 1HR SAO app on iOS and Android devices. Solve all 1HR SAO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

1HR SAO iPhone Issues and Solutions

1HR SAO iOS app crashes, not working, errors
1HR SAO iOS app network issues
1HR SAO on iOS has black/white screen

1HR SAO Android App Issues and Solutions

1HR SAO has errors/crashing/not working
1HR SAO server network connectivity issues
1HR SAO has black screen

1HR SAO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 1HR SAO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 1HR SAO app crashes or not working on Iphone (iOS):

Close and restart the 1HR SAO app on iPhone
Update 1HR SAO app to the Latest Version for iOS
Uninstall and reinstall 1HR SAO iPhone app
Update your iPhone to the latest iOS version

Fix 1HR SAO on iPhone unable to connect to server/internet connection issues::

To resolve 1HR SAO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 1HR SAO black/white screen (blank screen) on iPhone:

Follow the 1HR SAO iOS app troubleshooting guide Here →

1HR SAO Android App Issues and Solutions

Fix 1HR SAO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 1HR SAO app issues:

Force Stop the 1HR SAO App
1. On android, goto "Settings" » click 1HR SAO app. » click "Force Stop".

Update 1HR SAO to the latest version on PlayStore

Clear 1HR SAO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "1HR SAO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 1HR SAO.

Fix 1HR SAO unable to contact server/ 1HR SAO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 1HR SAO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 1HR SAO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 1HR SAO on android.

Solve 1HR SAO black/white screens issue on Android:

Follow the 1HR SAO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aramco Services Company, developers of 1HR SAO.

About this app

It allows employees to manage dependents and their medical providers, submit and track leaves, view their pay statement and direct deposit, receive notifications and celebration such as their service award and more. The 1HR mobile app empowers Saudi Aramco employees with a list of self services at their fingertips. It also provide special services unique to mobile, such as auto-generated business cards QR codes, for easy contact exchange.