🏷️ About: Aqua’s free and secure mobile app allows you to easily access and manage your water and wastewater utility accounts. View and pay your bill, set up and manage auto pay, set up text to pay, track usage, view outages and more.
We Investigate the app owner's website (Aquawater.com), verify their legitimacy, and uncover hidden scams and complaints.
Can’t log in and when i try it says I have a password reset email, which there isn’t. Then try to reset password, which doesn’t produce a security question. Literally nothing works
Asking you to download a new app…. I do.
Every time I try to open it, says “trouble connecting to the server.” AquaePortal is garbage just like the company.
Why is it so hard for a billion dollar company to make a decent app? This “new and improved” app/website will cause massive inconveniences for customers and will also result in billing issues and the customers will get blamed for the billing issues. Aqua normally sends me a notification via email saying my bill is ready. Ever since the new update I never got any email. But I just created an account on the “new” awesome app and see that my bill is there. How do I know I won’t get charged twice if I pay this bill even though I never received an email saying my bill is ready?
Against my better judgement and even after reading all the negative reviews, I downloaded AquaePortal and no matter what I do, it doesn’t work. It tells you to log in and says it’s sending an email but nothing is sent. When you go to “forgot password” it gives the option of a question to answer but there’s no question showing and anything you type is invalid. I’ll stick to my regular mode of payment thanks.
This is the worst app on my phone. Nothing works. Data didn’t transfer from legacy system. Scrolling (something that should be seamless) ends up being so frustratingly bad, I log in on my computer. Not to mention the hand off of AquaePortal was poorly done. My neighbor got a shut off notice because the auto-pay didn’t transfer. The only reason I didn’t is because they warned me to go set it back up.
I have had to delete and load AquaePortal twice, now it’s saying cannot connect to server.
As others have stated, it’s just the website ported into an app. The website is poorly run, so is AquaePortal. Want to make a payment? Good luck finding out when the payment portal actually loads. Want to view your current bill? Takes you straight to their website.
Always has issues constantly , it’s always so difficult every month to pay a simple water bill
Seriously!!! I have a bill scheduled and yet you send me an email to let me know I’ve got a upcoming payment. And then it took be 5 minutes to find out whether I actually had scheduled a bill. (Wasn’t apparent!)
Mobile apps are supposed to enhance the consumer experience not making it more infuriating
It’s literally the website pushed through AquaePortal . Scrolling is near impossible. Made a payment but have no idea if it went through because the account hasn’t updated.
I feel like I’m better off keeping the website as a shortcut on my phone like I used to instead of AquaePortal .
AquaePortal is working good. I’m not having any of the problems the other reviewers are having. I have an android. I used the website to reset my password before I downloaded AquaePortal . Maybe that helped. I’ve had my water bill on auto pay forever and haven’t signed onto the customer portal in 10 years so I’ll probably never use AquaePortal. But it’s still nice to have if I move someday and need to change or cancel my service.
I read a bad review from a couple of months ago and almost didn’t bother downloading AquaePortal !
I’m happy to report that my login was flawless. I was able to see my bill and download it.
And I was able to pay my bill with no issues – it already had all my information from the web-based portal.
Lots easier than using the web-based portal on a smart phone!
Aqua ePortal does not appear safe based on available data.
JustUseApp Safety Score for Aqua ePortal is 0/100.
This assessment is based on our NLP analysis of 50 user reviews.
Combined with the app store average rating of 2.0/5.
Aqua ePortal does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Aqua ePortal is 0/100 .
This conclusion is based on analysis of 50 user reviews.
Aqua ePortal collected the following data from you:
Aqua’s free and secure mobile app allows you to easily access and manage your water and wastewater utility accounts.
View and pay your bill, set up and manage auto pay, set up text to pay, track usage, view outages and more.
You can also manage more than one account at a time or share accounts with others as needed.
