Saily: An eSIM for travel Reviews

Great app!

Highly recommend this eSIM app, fast, cheap, simple to use:)

Tl;dr: I could not connect to data on my last day in Japan trying to navigate to the airport, and this app basically told me I was out of luck and on my own.

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Be me, navigating complicated train systems in Japan for 8 days. this app, cute interface design and pretty decent connection during the first 7 days. Sometimes randomly spotty connection, reset iPhone, no more problem. (Albeit annoying)

On last day going to airport, no data. Contact this app support, tried many solutions, still no data. Told me “Oh, that’s unfortunate, as we seem to have exhausted all of the available options [we will get back to you in a day with a solution]”

Used ATT international roaming instead.

Lesson learned: Trust track record not chic design when buying internet plans.

Be aware other providers have plans allowing you to have phone number and data plan for different countries in Europe. this app only provide services for ONE country and only with data plan. No refund if you use more than 1% data.

(Should have record my data usage) Somehow I also feel like the usage rate is faster then it should be, cannot provide proof. Just something to look out for.

Will go with European telecom services going forward.

As a traveler, a working eSIM is a requirement and it’s more than convenience it’s an issue of safety. The eSIM I installed didn’t work and I had to keep contacting customer service for help. “Hey remember me the person who is halfway around the world from home who needs to be able to communicate…” After trying for a couple days I just deleted the eSIM and will try with a different company. Very disappointed.

lots of competitors have better rates that can get you across europe, they do not offer this, save your time if you are looking to be roam.

I bought 10gb for my recent 1 week trip to Japan. The data worked on the first day, then abruptly became unusably slow-- could not use Google maps or even do a basic Google search. I contacted customer support and was told there wasn't enough coverage available, with no ETA on a fix. I requested a refund for the remainder of my plan as the data was not working, but was denied due having already used some data on the first day. I ended up having to find and pay for another data provider for the remainder of my trip, which worked great with no issues. Would highly recommend people to look into other providers that are comparatively priced, but are more reliable and have better customer support. I used docomo through Japan Communication Inc. (~$13 for 9gb) and my sister used airalo with no issues.

i had a problem with the esim card because i didn’t know my phone had to be paid off before i could use the esim. i messaged the customer service and i got a response from a human in 2 minutes and i was able to get a refund! great customer service! Saily is user friendly too.

Excellent service and great customer support

Purchased a Japan pass and the speeds are unusable and worse than the speeds provided by primary carrier T-Mobile which limits to 256kbps. Couldn’t even use their own app to send a message to support about the issue - that’s how bad it is. Will never use them again.

Spend time with support on this, needed to reset almost daily or restart via airplane mode… consistently 1-2 bars of connection on my iPhone 13, my other phone had a different eSIM provider, both of them used Globe, my other phone consistent with LTE or 5G

Does not work on iPhones. I purchased the 7 day plan, and found out it didn’t work. No obvious message that it does not work with iPhones. Incredibly deceptive and predatory. Disgusting business practices

Might be cheaper than the other providers - u get what u pay. Slow internet option / 3G is all u get across Japan and Chile.

This company is a scam. Purchased an eSIM and it immediately didn’t work it gave me an error message. Reached out to them via email and they never refunded me.

I am in Mumbai for 24hrs and trying to install this Esim Card. Not even technical support can help. Do not waste time and money with this company. Please, refund my money.

I NEEDED THIS THSNK YOU

I am using this for my trip to Japan but the speed is so slow that it even has issue loading google map. I talked to their tech support and they told me they only have up to 3G speed for Japan. It is disappointing coz Saily never state that anywhere in the purchase flow. Should I have known that I will just pay a little extra to get a better service else where.

Ticket ID: #5074

I’m staying in Guatemala for 3 weeks and this eSIM has been a life saver! Anytime I have traveled abroad before I’ve had to buy a physical sim and it’s always been a long, annoying process and many times it doesn’t work at all! I didn’t have to go to a bodega to get a physical sim or keep track of my original sim for the duration of my trip. The instructions were so clear it took me less than 10 minutes to activate. So far I’ve had great service everywhere, seems like they utilize Claro for 5g connection. Highly recommend.

Surprisingly easy to download and use! I was sure I’d have to fumble with a temporary physical SIM card. But this is all done through an app. $25 is covering 10 days of fairly heavy usage, including some Netflix.

So slow (throttled) that it is barely usable. Takes more than a minute to download a normal WhatsApp photo, maps take a long time to load, searching is painfully slow, etc. I contacted tech support to make sure the settings were all correct by sending them screenshots. Slow speeds continued. When I asked to cancel and for a refund they said they could not because I had used more than 1% (I had used 6%). Not worth it for use in Spain (Madrid).

Lacks efficient, customer support for navigating problems and challenges with the SIM card. In fact, the chat bot said that it will connect me to a live person, and after several minutes no one ever came when I attempted to continue to communicate with the chat bot it ceased responding

Do not waste your money. This is the worst place to buy your ESim. connection is really really bad. You won’t be able to use it at all. I contact them many times Customer Service could not help either.

Didn’t work in Mexico. Tried multiple times followed the instructions.

Very very slow service, data mobile not working

I should’ve read the reviews before purchasing, but it seems like there is a recurring issue where after the first day the cellular gets extremely slow. I have reached out to customer service multiple times and they have been unable to fix the issue. Finally, they said it was an issue with coverage on their end and they would send me an email about when it will be fixed. It was never fixed. Customer service was quick to respond and polite. However, their service simply does not work!