Contact WeRise App Support

by 3ChiMomSF

I purchased this app last July and without any notification my subscription was renewed this year. I didn’t know it was going to be renewed automatically so I emailed to cancel it but they refused to refund me even though I hadn’t used it in many months, saying they had “delivered digital content” and that the renewal was “in the fine print” when I originally purchased it. I obviously did not know that so this is seems like a sneaky tactic to make more $ off unsuspecting people. I also wasn’t planning on renewing because I had numerous issues with the app; all of which I told them in reviews and in the various surveys they sent out. I never once received a follow-up or a response from them regarding these reviews. Funny thing is, after I reached out regarding cancelling my subscription, I received an email from them begging me not to cancel and with a 50% discount. Haha! Guess the only thing they care about is your $. Not what I expected from a trainer who is supposed to care about your health and fitness above all else. Two thumbs way down.

by CalGed

I just started the workouts on Monday and today the app wouldn’t let me select any workouts and immediately kicked me out. I have the latest version 1.0.2 installed which they updated 18 hours ago. I tried all of the suggested fixes to no avail. Sent a request for help into support and I’ve heard nothing. I logged out of the app and now it won’t allow me to log back in or reset my password. I just purchased a 12 month membership. What is going on? I was so excited to start WeRise and now I’m incredibly disappointed. An error message appears when attempting to go to the WeRise app support on my laptop - it says access is prohibited. Tried to request a refund through Apple App Store but this app doesn’t allow refunds for any reason. This is a scam. I’m contacting my credit card company next. Fix it or refund me immediately!

by V.violeta15

The 5 star reviews have got to be paid users or they are just rating the workouts themselves because there is no other explanation.

First off, once you sign up and later CANCEL your membership, they will keep charging you. I have reached out to let them know that my membership was canceled and I wasn’t sure why I was charged again, it was a ton of going back and forth for more than 1 month to even get it canceled, but you definitely won’t get a refund.

Since they never refunded me, I decided to log in and use some of the workouts in their new app and my user did not exist. I reached out and was told to register, which literally makes no sense. If I have an account and already paid for it— why would I need to register? Anyway, I tried that and still wasn’t able to log in.

Although Senada’s workouts are amazing, dealing with their service is just not worth it. There are plenty of other programs with whom it’s much easier to work with.