Umax Status

Last Updated on 2024-06-28 by Improvement Tech

I have a problem with Umax

Are you having issues? Select the issue you are having below and provide feedback to Umax.

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86 User reports:
App has problems

User reports 86

⚠️ Most reported problems ⚠️

Crashes

51.7%

Not working

32.6%

Screen

6.7%

Connection

3.4%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Liam:

Stuck at 91%

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solution

Mirjalol:

I bought one time rating my face then the process stopped at 91% and hasn't been moving

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solution

Forrest:

91% Face Scan stuck

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solution

Lucifer:

It gets stuck at 91 percent when generating scan.

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solution

📋 3 Reported Issues:

Jj 2025-04-12

stuck at 91% for face scan

Mirjalol 2025-03-30

i bought one time rating my face then the process stopped at 91% and hasn't been moving I've tried b

Ralf Winters 2024-01-14

I uploaded my 2 selfies and payed, i waited 10 minutes and i dont get a result. I tryed it multiple times!

Showing 1-3 of 3 reported issues:

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Common Umax Problems & Solutions. Troubleshooting Guide

Table of Contents:

Umax iPhone Issues and Solutions

Umax iOS app crashes, not working, errors
Umax iOS app network issues
Umax on iOS has black/white screen

Umax Android App Issues and Solutions

Umax has errors/crashing/not working
Umax server network connectivity issues
Umax has black screen

⚠️ Troubleshoot | Fix Now in One Click

Umax iPhone Issues and Solutions

How to fix Umax app crashes or not working on Iphone (iOS):

Close and restart the Umax app on iPhone
Update Umax app to the Latest Version for iOS
Uninstall and reinstall Umax iPhone app
Update your iPhone to the latest iOS version

Fix Umax on iPhone unable to connect to server/internet connection issues::

To resolve Umax network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Umax Android App Issues and Solutions

Fix Umax not working on Android, crashes, errors or is unresponsive:

Force Stop the Umax App
1. On android, goto Settings » Umax » click [Force Stop]

Update Umax to the latest version on PlayStore

Clear Umax App Cache and Data:
1. On android, goto Settings » Apps » Umax » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Umax.

Fix Umax unable to contact server/ Umax internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Umax » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Umax » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Umax

Contact Support

Verified email

Contact e-Mail: contact@umaxapp.com

‼️ Outages Happening Right Now

Apr 13, 2025, 11:39 PM
a user from Birmingham, United Kingdom reported problems with Umax : Not working
Apr 08, 2025, 02:14 PM
a user from Kalmar, Sweden reported problems with Umax : Not working
Mar 23, 2025, 11:00 PM
a user from Recklinghausen, Germany reported problems with Umax : Crashes
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