Contact Princess Cruises Support

by Catdogfive

Princess truly does cater to the senior population and one thing that is for certain. 95% of us can’t find our way around a computer unless we have a grandchild with us. We are ona cruise to hide from them for a couple weeks. The app is not getting better it’s getting worse. it only shows in half page, one can’t find anything on the site as navigation is poor at best. I would suggest that you scrap it and build another from the ground up. The company keeps trying to fix this format and it is like trying to get a horse with a broken leg up to run. Seriously, I just added my airfare on to our next European cruise and I put it on the account a week or so ago. I can’t even find where to go pay on it and I have been looking for over half an hour. I would at least thing you would make it easy to spend the money. When I came onto the site to buy my air through your service, it took two separate visits and a stroke of luck to figure out where to go to do that.

It is seriously flawed and I love cruising with you. You have taken great care of us on the trips we have taken but, your app is definitely an issue

by Mkramer297

I’m pretty disappointed with the entire tech experience with princess. From the online accounts to the medallion to the app - everything feels extremely disconnected. My account never syncs with the app. The online chat is horrendous, times out, takes an extremely long time to get a response. I have been asked to register my account over and over. I have to call to make any edits to my account details. My app is accessed through my booking number and not my account. The app overall seems extremely dated for instance the map of the ship is just a PDF and not an interactive experience. You have to register your medallion on the app, but I’ve done it 4-5 times and eventually had to call to complete my order. For how much Princess pushes the app, it needs a big update to make it functional, accurate, intuitive and usable. There are many features it says it offers but really is better accessed online. The only thing that works with this company is their call center. Honestly the experience pre-cruise has been awful I wish I purchased with someone else.

by Super Frustrated Cruiser

This is my first time cruising with Princess and there are 7 of us First off, the Log In for the app doesn’t even work so we all keep having to login using our booking number and birthdate. Annoying! Then we fill in all the check in information for all passengers and order medallions. A few days later, my husband logs in again using booking number and he can’t even see our journey. He tries to add the sailing and when he does so, it says it’s already added. Really?!? Because the app says he has no journeys. Next problem is one of us makes dining reservations for all 7 of us. Even though you select all the passengers, no one else can see the reservations in their app. Even more annoying is when I log back in to look at the dining reservations, 5 of the confirmed reservations are gone. And this is just my first few days dealing with this app. I have to use it all 7 days of the cruise??! Wow Princess! Hire a new IT team or you’re gonna lose customers like us.