Contact Noteshelf 3 Support

by IndianM0j0

Hello, I like the new interface and all the whiz-bangs that come with a new version of an app, but after migrating to version 3 none of my scanned pages from version 2 are searchable anymore. I open the notebooks in version 2 and I can search any word and it will give me the results of the pages where that word is found. Version 3 of these same notebooks gives me no results found. If I scan a new page, then that text is searchable in version 3, but I have lost all searching from my pages migrated from version 2. I cannot recommend this upgrade to anyone at this time. I’m sure new users are unaffected, and I would recommend this app to anyone who is not migrating, but this upgrade is a non-starter for me because I have lost this function that is vital to my using the app. If I have overlooked a step that would activate this function for me, then I would be very grateful to be shown how to regain it. I will increase the rating I have given if this function is once again available to me.

Update: the new version that I was instructed to update into is still not working. Beware using this app if you are planning on scanning pages and have the text be searchable. It has not worked for me. The developers told me that they are working on it. I await their update to make the app fully functional.

by A Romanian Language Student

… better yet don’t buy this APP. It’s better to be safe than sorry!

You’d expect a note APP to save your notes, and you’d expect it to grant you access to the notebook after you’ve written it. Well think again!

I read all the rave reviews, purchased a premium plan, meticulously began writing incredibly important information, and did so for over two weeks… and then one of my notebooks “crashed” and “puff” I couldn’t access it. The notebook is visible, but “click” “click” “click” a million clicks… and nothing happens.

Agony! To be sure, I tried everything imaginable to get my info back… researched it thoroughly all over the web, left messages with the APP developers, and clicked on it a million more times because this APP made me crazy. But I’m done now, and the only thing left to do for the society of the APP people looking for a notebook APP is to warn them…YOU!

I can’t get back the two weeks I wasted writing everything concerning an incredibly important and timely project, and despite a dooming deadline created 100% by this infernal APP, I’m taking a break to warn YOU… If you value your time and your sanity, looks elsewhere, especially if you plan to use this APP for stuff that’s consequential.

Zero confidence here. Good Bye NOTESHELF 3. It was a very unpleasant experience. You owe me whatever the heck I paid for your “premium” product (cough) (cough) and two weeks of my life!

P.S. 1 star is generous.

by J. Williams 1

Until recently this app was a vital part of our daily operation. Our business uses apple business manager to keep control of comapany devices. Noteshelf 2 (which I paid for) disappeared from the devices and there seems to be no way to recover it. I am now forced to buy Noteshelf 3 instead. I understand product development however an app I purchased should not be taken away. The data was not being stored in the cloud. A mistake made by me, however, I don't believe this is a good or fair. The new problem once I got over my original frustration is that I can't seem to get the premium version through the in app purchase when using apple business manager to load apps on the devices. This is Frustrating to no end. I'll gladly change my rating if a representative from noteshelf can help me through this dilemma. Until then I will have to look for another note taking app to run my business.