Contact UGREEN NAS Support
Company Name: 深圳市绿联科技股份有限公司
About: UGREEN NAS is designed for the UGOS Pro system, aiming to provide users with
efficient and convenient experience.
1.
UGREEN NAS Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: ugreennascss@gmail.com
Website: 🌍 Visit UGREEN NAS Website
Privacy Policy: https://nas.ugreen.com/pages/privacypolicy
Developer: UGREEN NAS
3 Most reported problems 😔💔
Needs much improvement
by Customer Erick
The Ugreen NAS has a lot of potential, but it’s held back by serious performance and usability issues. Upload speeds are extremely slow even when connected via Ethernet with a 2 Gbps internet connection and the device frequently disconnects, making file transfers frustrating and unreliable.
The companion app is also very limited. You can’t upload entire folders through the app and are forced to use a web browser to upload multiple files, which is inconvenient. I’ve been trying to upload files for over three weeks with little success.
In addition, the user interface needs a major overhaul. It’s cluttered, unintuitive, and difficult to navigate. Sharing files is also unnecessarily complicated, as each recipient has to download the app and create an account instead of simply receiving a shareable link.
Unless there’s a significant update to address these issues, a recall or replacement program should be considered. This product just isn’t ready for prime time.
Issues downloading documents
by The One Omicron
When you try to open a .doc o .pdf file on the app doesn’t work and required you to download the file, after you download the file to your mobile, it never shows up the file downloaded in your iPhone. So, it never download the file to your phone.
Good start but needs more work
by Yes315
Overall the app is pretty good but It feels like a pre-released product. The English version needs more localization because there are clunky translations and some pages are completely in Chinese. I would also like the app to support iPhone to NAS file syncing in addition to photos.
Have a Problem with UGREEN NAS? Report Issue
Why should I report an Issue with UGREEN NAS?
- Pulling issues faced by users like you is a good way to draw attention of UGREEN NAS to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a UGREEN NAS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UGREEN NAS.
