Coin Identifier Status

Last Updated on 2023-08-19 by Searlait Perillard

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📋 1 Reported Issues:

Robin Peers 2023-09-23

HELP! All of a sudden I cannot take pictures of my coins. Is there a max # of coins? I get the frame and it is black, it says “step 1 center obverse side in center” and nothing else happens. If I tap on the camera it brings me back to my iPhone Home Screen.

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Common Coin Identifier Problems & Solutions. Troubleshooting Guide

Table of Contents:

Coin Identifier iPhone Issues and Solutions

Coin Identifier iOS app crashes, not working, errors
Coin Identifier iOS app network issues
Coin Identifier on iOS has black/white screen

Coin Identifier Android App Issues and Solutions

Coin Identifier has errors/crashing/not working
Coin Identifier server network connectivity issues
Coin Identifier has black screen

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Coin Identifier iPhone Issues and Solutions

How to fix Coin Identifier app crashes or not working on Iphone (iOS):

Close and restart the Coin Identifier app on iPhone
Update Coin Identifier app to the Latest Version for iOS
Uninstall and reinstall Coin Identifier iPhone app
Update your iPhone to the latest iOS version

Fix Coin Identifier on iPhone unable to connect to server/internet connection issues::

To resolve Coin Identifier network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Coin Identifier Android App Issues and Solutions

Fix Coin Identifier not working on Android, crashes, errors or is unresponsive:

Force Stop the Coin Identifier App
1. On android, goto Settings » Coin Identifier » click [Force Stop]

Update Coin Identifier to the latest version on PlayStore

Clear Coin Identifier App Cache and Data:
1. On android, goto Settings » Apps » Coin Identifier » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Coin Identifier.

Fix Coin Identifier unable to contact server/ Coin Identifier internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Coin Identifier » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Coin Identifier » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Coin Identifier