Contact Ambiance Support

by User72619362928

I would give 0 stars if I could. Despite never activating the subscription via an email sent when I first signed up, I was still charged, and when I contacted customer support, they couldn’t locate my account (because it wasn’t activated). I had already canceled all my Apple subscriptions in Apple Subscriptions” on my phone including Fabulous, months ago when I first signed up, and my account showed that the subscription would end in November. However, the app didn’t specify a year, leading me to believe it was November 2024—when in reality, I can only assume it meant November 2025. If I had already paid and canceled, why am I still being charged monthly? This isn’t a contract requiring a full-year commitment. If the subscription is canceled, payments should stop. Customer service was unhelpful, despite the app claiming to offer refunds for users who “forget to cancel”, which is misleading for an app marketed as ADHD-friendly. In addition to all of these the app is and all of its sister apps are difficu

by Audio_Core

When I began to use the Ambiance app I was pleasantly surprised by how often I used it and the benefits I gained in focus and relaxation alike. I am a Fabulous app user and I loved the way that Ambience integrated with Fabulous seamlessly. Loved it.
Unfortunately, I don’t know whether it’s due to updates or a lack there of, but the integration feature is no more. In addition there seems to be a function that now automatically shuts off your sound after about 3 min. Not to mention the interface has always been clunky and as they add features and new sounds you have to dig to find your frequently selected sounds.
In a redesign, it would be nice if my frequently selected sounds were readily available or at least easily searchable.
Overall I’m grateful for the app and loved using it for a time. but I use it less and less

by Trilenna

I started using this app in conjunction with the developer’s Fabulous app, which is excellent. I don’t love every single track, but I’ve found a pretty high percentage of them to be useful, and I’m picky about sound quality. The library track does help me focus while working, and the nature sounds are soothing and help mask other environmental noise when I’m trying to sleep. My one complaint, and this is a big one, is that there’s no sleep timer. It also doesn’t play nice with the iPhone timer setting to “stop playing,” so that workaround is not available. Please developers, add a sleep timer feature- I’d use your app every night if it had one.