Contact Boundless

Contact Boundless Support


Company Name:

About: Boundless by Baker & Taylor gives users the ability to discover and enjoy
ebooks, digital audiobooks, video and videobooks from their library or school on
mobile devices. • Read, listen, and watch all in one app • Supports
eRead-Along and videobook content • Recommendations based on your
interests • Join reading programs and challenges from your library • See
your progress and earn badges for reading achievements .



Boundless Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: boundlesssupport@baker-taylor.com

Website: 🌍 Visit Boundless Website

Privacy Policy: https://www.baker-taylor.com/policy/privacy-policy

Developer: Baker & Taylor








5 Most reported problems 😔💔

4.3 out of 5
Deb
2024-05-26

With Axis 360, I was always able to click on a word and get a link to the online dictionary to get the definition of that word. Not so anymore. Now it gives me a pop up that says the word cannot be found. Is there a way to fix this? Not happy with this version - bring back Axis 360, it was just fine.

Michelle J
2023-11-09

I am in the middle of an ebook. Now boundless ids stuck in buffering. I deleted and reinstalled app then shut off my phone. Still buffering. Tried to load on my kindle and same problem. Other books loaded fine.

I AM SO MAD

2024-04-30

by Goddessofcorgs

I had the new hunger games book I was almost done it was amazing and I went to go open the app and the book took a moment to load so I closed the app and reopened it THE BOOK WAS GONE AND WHEN I WENT TO GET IT BACK IT WAS ON PLACE HOLD AND NOW IM SEVENTEENTH IN LINE best part is this in the third the it's happened the other books were Maze runner and 8 rules of love One of which I have to also put on hold
EDIT
I am no longer experiencing these issues but a few more have picked up. I will be reading either The Red Queen and a book on the radium girls and suddenly I can’t turn the page and if/when I look at the menu that allows you to leave it there are no longer any arrows and in the case of the radium girls and sometimes in Red Queen there is also no place to see what page I’m on and if I go to refresh the app to be able to turn the page it goes back 5-10 pages approximately (Note that I CANT FREAKING SEE WHAT PAGE IM ON) so yeah please fix this or I will find you (I’m only half joking)

I hate this app

2024-05-01

by Metal Migrant

I have to keep closing and opening the app so I can turn pages. It works fine then if I have to go to another window and come back, much of the time I can no longer turn pages. Have to close and open it, over and over.

Sometimes it skips a page, I go back and it has added text to the page I left so it is longer now having taken some text from the next page. So I have to figure out where I left off and start again. Takes me out of my reading constantly.

Here’s a joy: I can’t find the due dates for any of my library books. If there is a way to find out in this app when they are due, I can’t figure it out and if it’s that hard for me to figure out, it’s a bad app. Why not include that information at the three dots next to each checked out item? Wouldn’t that be simple? Nope, I can return it or renew it but can’t know when it is due. For that I have to go to the library website.

The app is not intuitive. Change the text size, color or background, fine but instead of being able to quickly go back to reading, I have to close that feature out and see what the difference is each time I make a change. Who thought that was a good idea?

I hate this app.

Terrible ap, no support

2024-01-06

by Proud Grandfather X 2

Before this ap the library here used Axis 360 which had some problems like freezing, losing your place but generally worked after turning off and back on and they responded to feedback (ie. they cared). The library went to Boundless and it is terrible for freezing and won’t reset with turning off and on.. After 4-5 Feedbacks/complaints, I finally got a reply stating they only received one and asking what problem I had (apparently they only got a complaint from the library as I detailed my problem in each Feedback). I detailed it again. I cannot access anything and it lost my checkouts, downloads, history, everything. Terrible and Zero help. DO NOT USE THIS AP. Overdrive is lightyears ahead.


Have a Problem with Boundless? Report Issue




Why should I report an Issue with Boundless?

  1. Pulling issues faced by users like you is a good way to draw attention of Boundless to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Boundless customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Boundless.


Alternatives