BRU Connect Status

Last Updated on 2024-06-10 by BRU AG

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Common BRU Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BRU Connect app on iOS and Android devices. Solve all BRU Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BRU Connect iPhone Issues and Solutions

BRU Connect iOS app crashes, not working, errors
BRU Connect iOS app network issues
BRU Connect on iOS has black/white screen

BRU Connect Android App Issues and Solutions

BRU Connect has errors/crashing/not working
BRU Connect server network connectivity issues
BRU Connect has black screen

BRU Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BRU Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BRU Connect app crashes or not working on Iphone (iOS):

Close and restart the BRU Connect app on iPhone
Update BRU Connect app to the Latest Version for iOS
Uninstall and reinstall BRU Connect iPhone app
Update your iPhone to the latest iOS version

Fix BRU Connect on iPhone unable to connect to server/internet connection issues::

To resolve BRU Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BRU Connect black/white screen (blank screen) on iPhone:

Follow the BRU Connect iOS app troubleshooting guide Here →

BRU Connect Android App Issues and Solutions

Fix BRU Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BRU Connect app issues:

Force Stop the BRU Connect App
1. On android, goto "Settings" » click BRU Connect app. » click "Force Stop".

Update BRU Connect to the latest version on PlayStore

Clear BRU Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BRU Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BRU Connect.

Fix BRU Connect unable to contact server/ BRU Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BRU Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BRU Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BRU Connect on android.

Solve BRU Connect black/white screens issue on Android:

Follow the BRU Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BRU AG, developers of BRU Connect.