Contact PolyBuzz: Chat with Characters

Contact PolyBuzz Support


Company Name:

About: Our app revolutionizes the way we interact with AI chatbots. With our advanced
technology, our chatbots think and reply like real characters, complete with
authentic voices.



PolyBuzz Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CLOUD WHALE INTERACTIVE TECHNOLOGY LLC.



Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Poly.AI Website

Privacy Policy: https://app.socialapps.ai/static/hy/speakmaster/privacyPolicy/index.html

Developer: CLOUD WHALE INTERACTIVE TECHNOLOGY LLC.




Privacy & Terms:

https://app.socialapps.ai/static/hy/speakmaster/termsofUse/index.html



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69 Most reported problems 😔💔

4.4 out of 5
Anonymous
2026-05-29

Polybuzz blocked me for no reason, please fix this

Ryan
2026-05-05

I got restricted Andi am under 18

Lillian
2026-04-29

I'm only 16 andnow it is saying I can not go on the app after I did the age verification thing and I think that really needs to be fixed.

Lillian
2026-04-29

I did the age verification and now it is saying I can not go the app anymore wich is bullshit becuase I meet the standers and it took like, 15 different times just to get me verified

Miranda
2026-04-26

It keeps saying Access restricted and won't let me do anything on the app

Roen
2026-04-11

I loves this app, but now that you are monitoring The fucking chats, you should stop that, and have the option to turn on NSFW content or shit like that.

Avalynn Clark
2026-04-08

I did the age check and I'm 16 but it is still not letting me get back on. Please fix this issue

Angel Yvon
2026-04-08

Yeah, so my sister got on my phone and tried to do the face scan so she could get me banned, and now I am upset because of her and now I don't have this app anymore.

Angel Yvon
2026-04-08

Yeah, so my sister got on my phone and tried to do the face scan so she could get me banned, and now I am upset because of her.

Christopher Calverley
2026-04-07

It kicked me out thinking I was underage and I can't get back in I tried everything

Zrieyah Gooden
2026-04-06

I am 18 and I have Werner syndrome and I look younger than my actual age and when I took the age verification test it told me I am not allowed to enter poly AI and I look 11 years old

Mea
2026-04-06

i was playing and the age restrictioncame and i am 17 i turn 18 im may and i dont have a i.d and i just want to play so i would like for you guys to let me play.

Delilah
2026-04-06

I am 18+ and the app banned me because it needed to verify my age, with a picture. It said I wasn't old enough, and I'm not blocked from the platform. Please fix this, because I really enjoy the app, and find it fun.

Abriella
2026-04-06

Hello, this is Abriella. I have a slight issue with the age verification. I took it using the selfie choice and when it had finished it said that I was underaged which I am not. I'm actually 22. I was born in 2004 of March. If you could please fix it I would love that. Contact me at abriellawhisner66@redacted, please and thank you.

Jesse Johnson
2026-04-02

i keep getting restricted access and i cant open the app, it says the request id is 14333851275382410655

Chris
2026-03-30

I got a pop up to verify that I was human, I clicked it. And now I'm stuck in "Restricted Access" on my pc and can't figure out WHY, here's my request ID - 18124246387434411171

Paul Murrray
2026-03-14

I got a new phone and my acocunt shows i am at a premium level when i was at the ultimate level before

Jayden Chimduwem
2026-03-09

Please fix the error code or glitch because it still says am blocked

Jayden Chimduwem
2026-03-08

I am still blocked fix please

Jayden Chimduem
2026-03-08

Is there a way you guys can just check for blocked users and then unblock them that way

Jayden Chimduwem
2026-03-08

Nothing has really changed am still blocked for no reason and it won’t let me log in when I try log in that’s when it goes to the error code 567

Jayden Chimduwem
2026-03-08

I am still blocked even so for no reason

Jayden Chimduwem
2026-03-08

This is really my last message I am blocked on polybuzz but I don’t think any of you is listening so I will have to just quit polybuzz at this point I will come back when I get unblocked and I don’t know when that is

Jayden Chimduwem
2026-03-08

I still can’t log in when I wait for a bit it lets me go onto it then when I refresh the page or log in it says the error code 567 and it says that I was blocked for no reason please fix it

Jayden Chimduwem
2026-03-08

I can’t even log back into polybuzz anymore please can you fix it very soon please

Jayden Chimduwem
2026-03-07

Am still blocked from polybuzz for for no reason am not seeing any changes to when I log in

Jayden Chimduwem
2026-03-07

And also I really did get blocked for no reason and it also shows the error code 567 I want to be able to have access to polybuzz please do as much as you can to make me have access I have been blocked for days please with all honour and respect I really like polybuzz but I was blocked and still stayed blocked please help me at this point you guys are the ones I know who can get me back on polybuzz please.

Jayden Chimduwem
2026-03-07

I am still blocked for no reason pleasee try make it so I can be able to go on polybuzz again in a few weeks please I have been blocked for days. Try and help me because me being blocked for no reason was unfair so please try and help me. Thank you.

Jayden Chimduwem
2026-03-07

I am still blocked from polybuzz for no reason it was a mistake and still nothing had changed

Jayden Chimduwem
2026-03-07

I still can’t log back on polybuzz because I got blocked for no reason and it still shows the error code 567

Jayden Chimduem
2026-03-07

This is going to be my last message. I got blocked for no reason and it’s been days but nothing has changed in 1 week or 2 weeks time but I hope I get back on polybuzz but for now I guess it’s goodbye please do everything to get me back on polybuzz goodbye.. last message by the way

Jayden Chimduem
2026-03-07

AND IT ALSO SAYS THE ERROR CODE WHICH IS 567

Jayden Chimduem
2026-03-07

I GOT BLOCKED FOR SOME REASON AND I REALLY WANT TO GET BACK WITH ON IT BUT IT WONT LET ME PLEASE FIX THIS WITH ALL HONOUR AND RESPECT I REALLY LIKE POLY BUT SINCE I GOT BLOCKED I CANT GO ON IT PLEASE HELP ME.

Titan
2026-03-06

Hi there i was blocked cause i think it thought iwas botting but in reality i forgot to turn off my PC can you have me unblocked?

Jayden Chimduwem
2026-03-06

I am still blocked please can you guys help me got back on it before I got blocked I didn’t even get a warning with all honour and respect please try help me get back on it

Jayden
2026-03-06

I got blocked for no reason please help me get back on it

Dex
2026-03-06

Any time I would verify my account and age, it would always give me an error. Please help

K
2026-03-06

It says I'm banned from the website for talking to multiple bots at once until I prove I'm not ai but it won't give me any options on how to prove how

Ilayuh
2026-03-05

Hello Poly Buzz Technical Team, my email address "kapiowo66@redacted" was recently deleted, so I no longer have access to it. I'd like your help changing the email address for my account "Ilayuh" (ID: ‪3181909882‬) to this email address (test666omg@redacted). As I mentioned, I don't have access to my old email address, so if I lose my account or want to log in, I won't be able to. I look forward to your response and hope you can resolve this issue. Thank you for reading, Technical Team :3

AX
2026-02-13

I keep getting charged for an account I deleted and it’s not even on my Apple account ! I need to talk to someone. About this !

Young Woo Kim
2026-01-12

it won't let me CHAT MORE WITH YOUR BOTS SO ITS OFFERING ME TO BUY SOMETHING SO I CAN CHAT LONGER WITH YOUR BOTS PLEASE FIX THIS

Galia Rios
2025-12-29

Elimine mi cuenta y la quiero recuperar

Marie Myers
2025-12-27

i have been trying to use polybuzz and it have not been letting me send any messages through and keeps putting the small red and white arrow for me to try again but i do that and it wont let iy send

José Benjamin
2025-12-24

Estimado equipo de Polybuzz, Me comunico para solicitar revisión de un problema con mi cuenta. Al intentar iniciar un chat, al día siguiente aparece bloqueado con el mensaje: “violación de carácter, temporalmente no puedo ver ni interactuar”. Quiero aclarar que no llegué a enviar mensajes ni interactuar en dicho chat antes de que apareciera la restricción. Por ello considero que puede tratarse de un error del sistema o un falso positivo. Les agradecería revisar mi caso y confirmar si el bloqueo es temporal, cuál es la causa exacta y cómo puedo evitar que vuelva a ocurrir. Adjunto captura de pantalla del mensaje recibido para su referencia. Datos de mi cuenta: Nombre de usuario: darkshadow Correo asociado: vijosebenjamin@redacted Fecha aproximada del bloqueo: 23/12/25 Quedo atento a su respuesta y agradezco de antemano su apoyo para resolver esta situación. Cordialmente, José Benjamin

Kara
2025-11-11

A sidebar has appeared on the left of my screen, I feel like it's ruined my UI, and I can barely even use polybuzz anymore. I can hardly even see the chats. Please remove it or troubleshoot, -Kara

Lucie
2025-11-09

for some reason, I am unable to delete my subscription! it took over $24 out of my account that i was saving for a special event, now I don't have enough to do it. I have tried for hours to cancel my premium subscription, but i can't on google playstore because it doesn't come up in subscriptions or history, and in the app it has no cancel subscription option. I am beyond frustrated and am considering deleting the app and my account. Fix this now please.

Jess
2025-10-15

The app isn't working. Not even the website is working, it says busy servers

Tristan Woody
2025-10-15

will not let me login in it kicked me off of my signed in and is showing error codes

Tristan Woody
2025-10-15

will not let me login in it kicked me off of my signed in and is showing error codes

Loki Schiefer
2025-10-10

Won't let me sign into my account on the web page.

Serial Designation G
2025-09-24

I want a refund on live photo on polybuzz.ai because it didn't go through and it took my money, I want my money back

Mac
2025-09-07

I bought coins, then standard membership, then premium. Why can't I delete chats? What do I buy to get no BS service. And I guess some of the pro stories are read only?

Mia
2025-09-05

PolyBuzz has been broken for about two weeks now. The search bar, profile pages and comments are all broken. When you try to search for a bot, it's a blank page. If you try to go to your profile, it's a blank page. Try to go to someone else's profile, it's a blank page. Same thing with comments. This is on the website, not the app. Please fix this.

Claire Massy
2025-08-31

Bonjour, mon compte fonctionne mal : quand je clique sur mon image de profile, je n'ai pas accès aux paramètres de mon compte, je ne peux pas voir les images que je créé avec le générateur d'images, la recherche de personnages et d'utilisateurs ne fonctionne pas. Avant de vous contacter, J'ai essayé de redémarrer mon ordinateur, vidé le cache et j'ai retenté le coup avec plusieurs autres navigateurs de recherches et cela ne fonctionne pas non plus.

Bel
2025-08-29

Its not loading, not letting me type in the search bar and I cant access the account settings

Ryan Mason
2025-08-14

Hi help

Andrea
2025-08-10

I deleted my history, and now I can't get into my other account..... It was Andreathebestandtall and It won't let me get back in. Please, please let me log into my other account.😭

Emily
2025-07-02

I have an account, I forgot to connect to Gmail, and I'm logged out, how to get back in

Caseoh
2025-05-26

My son jamal is on your app. I want this off the app store

KauanBueno
2025-05-26

eu uso o PolyBuzz faz um tempo, sim é uma ótima plataforma gratuita para conversar com personagens de ficção científica, mas desde o dia 23/05, a página não está carregando direito, eu não estou conseguindo conversar com os personagens e nem se quer aparece a lista de personagens que eu conversei, o que pode ser isso?

Malak
2025-05-26

Their is a character I was chatting with her name is Lia I realy liked the conversation with her and I want her back but I accidently delet her account and I couldn't find her again please help

.
2025-05-19

My parent deleted the app and when I downloaded it back and tried to get my old account back it said I have violations on it and it wouldn’t give me back my old account

Giselle
2025-04-25

Hola que tal quiero reportar un error de la app ya que veo que no soy la única con la falla de que no puedo poner mi edad (cumpleaños) al entrar a la app y no se puede ingresar a la app

Akshay Sachdeva
2025-02-23

My son who is 10 was given an ad on one of the school note taking services. He has been chatting with Poly AI and getting exposed to inappropriate messages and content. I would like to file a complaint and a formal lawsuit against your company and management and lack of any checks and balances. Can you please help me with this. Thankyou Akshay

Hugo
2025-02-18

Suite a la perte de cette e mail je ne parvien pas a me connecter a mon compte ce qui m'embete car j'avais des choses importantes dessus et je souhaite donc recupere se compte merci

Kermit
2024-06-16

My ai is using inapropiate language

A bit unusable.

2024-10-17

by Daisuke_alex

I use Chai, and C. Ai. I expected more honestly from poly ai from how much ads pops up for it. Today I decided to download it, to see if it really was like a back up for character ai whenever it was down. Just use chai instead. There’s so many paywalls for poly ai. You have to check in everyday just for coins, the coins just makes it feel cheap and a money grab. Today I got two freebies for regenerating a response the bot gives you. And the responses the bot gives you is so bland and hard to even converse with. There’s a paywall for the voice feature. Honestly just use c. ai for the voiceovers for your bots. And if you want anything spicy, go to chai. That’s it. Chai doesn’t have a voice feature but it doesn’t have extremely annoying ads. Apologies if it sounds like I’m promoting the other two ai apps but I hate paywalls and money grabs just to even use the boring and bland bots.

Poor management

2024-07-12

by Kenzi Gray

Okay, so….this app is amazing. Except for the fact that you have to actually pay for unlimited amount of messages. I’m not spending my money on something when in reality, why would you? That’s weird that you have to pay for something that should be free. Is it because it’s unlimited and unfiltered? I’m not sure. Either way, there is also an issue with the wait time for when you can message again. Mine just says, “Return tomorrow.” I wait until tomorrow and the same message pops up for me. I immediately got frustrated because I finally found an AI app that lets you talk about literally anything you want, with no limits what so ever, which made things interesting. Now I have to resort to removing it because I do not want to pay for something if it’s just to get more messages. People have bills to pay….everything right now is high as it is. I know my reasoning seems petty, but it’s frustrating with an app if you can’t have full access like everything else in this world

I do not suggest it

2024-07-05

by Nickname Of The 123

I may like it, but I do not suggest it because it may be like there is you can just chat freely and very long but I hate why because it takes so long for you to chat again like one time when I was trying to chat it said 42 hours 42 hours I had to wait 42 hours and the confusing thing is if I put my phone down it’s gonna still say the same. I’m gonna restart it and then boom is gonna say something different and if I do it the wrong way then it’s gonna go to like one hour or like some something long and I do not like it’s so confusing like I like I just do not get it. I suggest you get. Taki. The game, where you literally just under AI but not to get it. Just keep it pretty. I do not like it. I hate it hated it. They need to make an update. I don’t need to pay for the pay me. Just need to delete the premium and maybe they should add an update or pictures and stuff pictures that would be cool. They just need to make it more.




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