PictureMe Status

Last Updated on 2024-01-16 by Genova AI Technologies AG

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Common PictureMe Problems & Solutions. Troubleshooting Guide

Table of Contents:

PictureMe iPhone Issues and Solutions

PictureMe iOS app crashes, not working, errors
PictureMe iOS app network issues
PictureMe on iOS has black/white screen

PictureMe Android App Issues and Solutions

PictureMe has errors/crashing/not working
PictureMe server network connectivity issues
PictureMe has black screen

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PictureMe iPhone Issues and Solutions

How to fix PictureMe app crashes or not working on Iphone (iOS):

Close and restart the PictureMe app on iPhone
Update PictureMe app to the Latest Version for iOS
Uninstall and reinstall PictureMe iPhone app
Update your iPhone to the latest iOS version

Fix PictureMe on iPhone unable to connect to server/internet connection issues::

To resolve PictureMe network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PictureMe Android App Issues and Solutions

Fix PictureMe not working on Android, crashes, errors or is unresponsive:

Force Stop the PictureMe App
1. On android, goto Settings » PictureMe » click [Force Stop]

Update PictureMe to the latest version on PlayStore

Clear PictureMe App Cache and Data:
1. On android, goto Settings » Apps » PictureMe » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PictureMe.

Fix PictureMe unable to contact server/ PictureMe internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PictureMe » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PictureMe » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PictureMe

Contact Support

Verified email

Contact e-Mail: support@genova.ai

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