New York Life Status

Published by New York Life on 2024-04-24

Download the New York Life mobile app to: - View and manage your policies -
Monitor investment values - Make payments - Find your agent contact
information - Update your communication preferences - And more.

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Common New York Life Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot New York Life app on iOS and Android devices. Solve all New York Life app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

New York Life iPhone Issues and Solutions

New York Life iOS app crashes, not working, errors
New York Life iOS app network issues
New York Life on iOS has black/white screen

New York Life Android App Issues and Solutions

New York Life has errors/crashing/not working
New York Life server network connectivity issues
New York Life has black screen

New York Life iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever New York Life app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix New York Life app crashes or not working on Iphone (iOS):

Close and restart the New York Life app on iPhone
Update New York Life app to the Latest Version for iOS
Uninstall and reinstall New York Life iPhone app
Update your iPhone to the latest iOS version

Fix New York Life on iPhone unable to connect to server/internet connection issues::

To resolve New York Life network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix New York Life black/white screen (blank screen) on iPhone:

Follow the New York Life iOS app troubleshooting guide Here →

New York Life Android App Issues and Solutions

Fix New York Life not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent New York Life app issues:

Force Stop the New York Life App
1. On android, goto "Settings" » click New York Life app. » click "Force Stop".

Update New York Life to the latest version on PlayStore

Clear New York Life App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "New York Life app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch New York Life.

Fix New York Life unable to contact server/ New York Life internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click New York Life » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got New York Life » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch New York Life on android.

Solve New York Life black/white screens issue on Android:

Follow the New York Life android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York Life, developers of New York Life.

100% Contact Match

Developer: New York Life Insurance Company

E-Mail: [email protected]

Website: Visit New York Life Website

70.97% Contact Match

Developer: The New York Times Company

E-Mail: [email protected]

Website: Visit The New York Times Company Website