Nourish Reviews

The service is fine, nothing earth shattering, common sense nutrition and activity info. Where they scam you is the “missed appointment” $75 fee. I had an appointment scheduled (not by me) on my account and was told by my nutritionist just to reschedule in order to avoid the fee - and surprise - I was still charged. Their customer service email sends you a message of “currently not accepting email due to spam attack.” So they leave you no way to dispute the charge with them - there’s also no way to delete a payment method once it’s on your account. All of these are red flags for scams, I’m honestly shocked that my insurance covers them. I’ve put in an inquiry / complaint with them to investigate their business practices.

There are way better, non-scam options out there - save yourself $75!!!

I had no choice in selecting my provider. She showed up unprepared for every session and read me stock material from an informational worksheet she shared afterward and gave me homework but did not review or follow through on any of it. Nourish did not follow up with my concerns. It is virtually impossible to get someone from this app to address anything except following up for payment. And after collecting all this personal health information, there’s no ability to delete your account directly without getting a hold of someone from the company. Very serious deficiencies with both the business model and privacy protections.

It seems like the tactic of this app is to pull you in acting like the service might be free, setup an appointment with you, claim that you should no what you will be charged shortly after. This charge claim did not come until 45 days after my first appointment after my dietitian and I have already met 3 different times. These bills were extremely late even though my insurance had processed them a few days after the appointment. They will not notify you in a timely manner if you will be charged a copay and you will be stuck paying for multiple appointments at a time.

I don’t like Nourish or the services. I have tried two different nutritionists but it has not been helpful at all.
Either they just give you articles that this app has already published or they make you count calories - for both I don’t need their help.
I was late to my consultation once because I was working and I lost track of time and they charged 100% of the consultation fee. I understand that it is important to make sure you’re fair to your nutritionists but how is it fair to take 100% because even though I joined late I asked if we could continue in the remaining time and she was nowhere to be found, which means she wasn’t waiting for me or working for that matter, she took a break so why should I pay for that break? I deleted Nourish and never coming back to it ever again. Horrible experience. Wouldn’t recommend this at all, better just talk to your PCP and get a proper nutritionist. They provide a very half baked solution which is not helpful at all. WASTE OF MONEY AND TIME!!!

I am writing to express my disappointment with how this situation has been handled. Despite notifying support that I was waiting for a response regarding a fee waiver, my appointments were canceled due to an unexpected $75 charge that I was not prepared to cover at the time. This feels as though this app is prioritizing payments over the well-being of its clients.

Since my initial inquiry, I have received daily emails and texts asking for the $75 payment, even though I reasonably requested a waiver. While I understand there may be policy constraints, I find it disheartening that my repeated efforts to communicate and resolve this issue have gone unanswered. Moreover, my appointments were canceled without any proper resolution or follow-up from support.

It is extremely frustrating to feel as though my concerns have been ignored while the focus has remained solely on the payment. I am left questioning whether this is typical customer service at this app. As a client who values continuity of care, I expected better responsiveness and understanding, especially given the circumstances.

I kindly ask that my appointments be reinstated and that we resolve this fee issue without further delay. Please confirm receipt of this message and provide an update on how we can move forward.

Thank you for your attention to this matter. I look forward to your prompt response.

My insurance cost was estimated to be $0 based on this app’s estimate prior to booking my first appointment. I went ahead with the appointment as I thought their policy was super comforting that you’ll pay nothing if insurance rejects the claim. Well, there’s a hidden gray area that if it comes back with a copay, then you will have to pay that despite the advertised $0 cost. I reached out to customer service about this and they wouldn’t budge.

I personally don’t want to give my business to a company that misleads customers. It’s not a scam, but it’s shady.

The one meeting with a dietician I had was okay. I got a little information out of it, but she wanted to take things much slower than I do, which was maybe in an effort to keep booking more appointments. I didn’t get the sense that this would help me with weight loss as much as the advertisements make it seem when the dietician didn’t want to focus on calories. I’ve cancelled all future appointments.

I was under the assumption I could do this service with my pregnant wife to meal plan together. During my first call it was explained this service was only for individuals and she would have to make her own account. It made the service sorta useless for us so I decided to end the call and not move forward with this app. I emailed their customer service immediately to cancel my account after explaining situation. Didn’t hear anything back and then got charged a $75 late/cancel fee despite attending my appointment (got there early!). Still waiting for a response from customer service to cancel my account and remove the charge.

I loved my dietician Cate. She is amazing and kind and thoughtful with her recommendations. She helped me with postpartum body positivity and helped me set realistic goals while I’m nursing my son. I can’t recommend her highly enough.

My two star rating is due to the insurance. I don’t think it’s a scam but at first I used their calculator and it said I owed $0. This is the exact message - “🎉Your insurance covers this app!🎉 We expect your sessions to cost $0 out-of-pocket — That means your insurance will cover 100% of the cost”. I booked weekly sessions for about 2 months with Cate then I get an invoice in my email for $45 and a message stating one of my sessions was coming back with a $45 copay. I checked my insurance EOBs and I owe $45 for every session which I’m just now receiving. I now owe close to $500 for all of my sessions. I wish I would have checked with my insurance instead of taking their word for it. I don’t know why they told me it’s covered when it’s not.

I wish the developers would look at the “log” view in the Nourishly app. It allows you to see all the text and the pictures from each meal in one continuous feed and doesn’t cut anything off. It’s such a helpful way for me to review my day and I never felt like I had to shorten my logs in Nourishly to make them visible at a glance. In this app, I can add pictures of each meal but I can’t actually see the pictures without selecting the individual meal to review. It’s like the pictures completely disappear once I’ve inputted them.

I had an appointment with one of the dietitians but something unexpected happened that day and I had to cancel early, around 7 am, my appointment was at noon. They charged me $75. They do say that but unfortunately I was not gonna be able to make it. Also, initially I had an appointment with another dietitian that could not help me and said she was gonna reach out to the community to find a dietitian that would be a better fit for my needs. Still haven’t heard back, it’s been 3 weeks.

Nourish has been awesome for me. I’ve tried a bunch of different diets and products for weight loss and nothing has really stuck, but my this app dietitian has really helped me make changes that actually stick. I meet with her regularly and Nourish is really helpful for sharing what I’m meeting. Also so nice that my insurance covers it - I haven’t paid a thing the whole time. Highly recommend!

I started with this app in January, 2024. It's now March of 2024 and since working with my dietitian, Molly, I have learned so much! With her help I am down about 15 pounds, my cholesterol issues have greatly decreased and I am no longer prediabetic. This is truly one of the best things I have ever done for my heath. Molly is kind and listens with no judgement. She holds me accountable while providing positive encouragement and empowering me to make healthier choices. My insurance, United Health Care, covers this app 100% and I couldn't be happier!

I love this platform. It provides accessible care to skilled nutritionists that assist in tailoring goals specific to individual needs. My nutritionist Danielle Sanders is amazing. It’s so nice to have a black female nutritionist who recognizes the gap and lack of representation in southern, African and Caribbean cuisine when it comes to discussing a well balanced diet. She is culturally attuned, extremely knowledgeable, and practical. I love that her perspective is compassionate and nonrestrictive. She’s really helping me to be kinder to myself, set realistic goals and recognize that I can still enjoy the foods I grew up eating, as long as I portion my meals properly, and stay hydrated. She’s helping me have a much healthier, intentional and mindful relationship with food and improve my overall physical and emotional wellbeing. I highly recommend this app and I hope everyone can find a nutritionist as passionate and professional and Danielle.

I’ve struggled for a long time up and down with my weight. My very first session I actually feel like we will get to the bottom of what’s going with a full picture of my personal story and situation. For the first time I feel like someone is taking the time to learn me and providing specific help right where it’s needed to reach not only my weight loss goals but treating my overall wellness and wellbeing as a priority. I’m excited to be on this journey!

This is not a scam. I am echoing the words of fellow users. My dietician has been great and has helped me tremendously. Nourish has a log where you can track your food intake either by logging the food or by also including a photo so you can remember what you had. I’d like to see the option to track water intake and to somehow incorporate activity levels such via a wearable device - Apple Watch or Fitbit. I think seeing our activity levels will also keep us accountable in the activity section and not just the food intake. Aside from that - I highly recommend this service. For most - the service is fully covered through your insurance. Your miles may vary so check with your insurance provider before you make the appointment. 👍🏼 Don’t believe the hype! Check them out for yourself.

It would be nice to also track your weight to see your progress.

I don’t normally leave reviews for things, but I do want to say that this has been so so helpful for me. I started working with Haley to try and help with my eating disorder. My relationship with food improved DRAMATICALLY over the next couple months and it’s been a night and day difference for me. I’ve gone from feeling a lot of guilt every time I eat, to being able to make healthy choices most of the time while not being hard on myself when I have the occasional treat. I would highly recommend Nourish to anyone that might need it!

Nourish and the use of a RD through this app is so convenient and easy to use, I don’t know why anyone wouldn’t want to at least give it a try. I haven’t lost weight yet (it’s been a little over a month since I started) but I’ve felt very supported in making sense of my diet and making healthier changes to increase protein and fiber. The zoom meetings work great in my schedule and my dietician is easy to work with and encourages my seemingly small bits of progress. Since my insurance is covering the appointments, I can’t make excuses about not doing this to help myself.

I have always been a healthy person and a healthy eater, Joyce has been absolutely amazing helping me with my goals. There’s a lot you see online about what you should and shouldn’t be eating etc. but it’s always important to remember that not everything you see is true. There’s a lot I’ve taken in over the years and it’s been amazing talking to a health professional who I can trust about the actual truth. I had a huge breakthrough with Joyce today that will change my life in an amazing way! It’s also great that they support my insurance so it’s been zero cost for me! I could not recommend Nourish enough!!

I was hesitant at first because it seemed too good to be true / kinda scammy, but I was very pleasantly surprised! The sign up process was super easy, and it gives you an estimate if you will be covered by insurance. They make it clear that it is only an estimate, but after my first session I got an update within two weeks that my claim was submitted and my insurance fully covered my appointment. My dietician, Makayla Mullins, is wonderful. I can tell she is knowledgeable and experienced, and I like how she lets me choose what to focus on and is willing to try different approaches for me. I strongly recommend you try this out, super easy, convenient, and affordable!

Loved meeting with my dietitian - super easy process to get started and I’m excited for my next session! They’re really transparent with the insurance coverage and don’t charge you if your claims end up getting denied! They work with you to move to self pay (if you want) and they forgive all previous claims. But most people (including myself) don’t pay anything