Contact Nourish Support

by Prabina11

I don’t like the app or the services. I have tried two different nutritionists but it has not been helpful at all.
Either they just give you articles that nourish has already published or they make you count calories - for both I don’t need their help.
I was late to my consultation once because I was working and I lost track of time and they charged 100% of the consultation fee. I understand that it is important to make sure you’re fair to your nutritionists but how is it fair to take 100% because even though I joined late I asked if we could continue in the remaining time and she was nowhere to be found, which means she wasn’t waiting for me or working for that matter, she took a break so why should I pay for that break? I deleted the app and never coming back to it ever again. Horrible experience. Wouldn’t recommend this at all, better just talk to your PCP and get a proper nutritionist. They provide a very half baked solution which is not helpful at all. WASTE OF MONEY AND TIME!!!

by Voyager 23

I am writing to express my disappointment with how this situation has been handled. Despite notifying support that I was waiting for a response regarding a fee waiver, my appointments were canceled due to an unexpected $75 charge that I was not prepared to cover at the time. This feels as though Nourish is prioritizing payments over the well-being of its clients.

Since my initial inquiry, I have received daily emails and texts asking for the $75 payment, even though I reasonably requested a waiver. While I understand there may be policy constraints, I find it disheartening that my repeated efforts to communicate and resolve this issue have gone unanswered. Moreover, my appointments were canceled without any proper resolution or follow-up from support.

It is extremely frustrating to feel as though my concerns have been ignored while the focus has remained solely on the payment. I am left questioning whether this is typical customer service at Nourish. As a client who values continuity of care, I expected better responsiveness and understanding, especially given the circumstances.

I kindly ask that my appointments be reinstated and that we resolve this fee issue without further delay. Please confirm receipt of this message and provide an update on how we can move forward.

Thank you for your attention to this matter. I look forward to your prompt response.

by Moleya25

My insurance cost was estimated to be $0 based on Nourish’s estimate prior to booking my first appointment. I went ahead with the appointment as I thought their policy was super comforting that you’ll pay nothing if insurance rejects the claim. Well, there’s a hidden gray area that if it comes back with a copay, then you will have to pay that despite the advertised $0 cost. I reached out to customer service about this and they wouldn’t budge.

I personally don’t want to give my business to a company that misleads customers. It’s not a scam, but it’s shady.

The one meeting with a dietician I had was okay. I got a little information out of it, but she wanted to take things much slower than I do, which was maybe in an effort to keep booking more appointments. I didn’t get the sense that this would help me with weight loss as much as the advertisements make it seem when the dietician didn’t want to focus on calories. I’ve cancelled all future appointments.