Contact Seestar Support
Company Name: SuZhou ZWO Co., Ltd
About: Take the first step in exploring the universe! Seestar will give you a
stargazing experience like never before. No need for professional guidance; tap
on the screen, and you are ready to observe and capture the stars.
Seestar Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Seestar Website
Privacy Policy: https://h5.seestar.com/privacy?type=android
Developer: Suzhou ZWO Co., Ltd.
3 Most reported problems 😔💔
Every iteration seems buggier
by Ferencszabo
I forced to write a not so great review because of how ZWO keeps pushing “must” updates which ends up bricking the Seestar scope many times . They push updates quite frequently and they seem to be making things worse than before. They are not adding anything the Seestar scope isn't getting any better ninjas no clue what they are doing and why.
Version 2.0 ruined this telescope!
by Bella Seven
I will admit this telescope was fantastic when I first purchased it and used the original app. After this update, it has been rendered useless. The app itself is less intuitive and powerful. I could easily find objects before, but now it can’t do something as simple as locate the moon. absolutely terrible.
Nice app but one major flaw in version 1.8.0.
by Faa440
The app is a great companion to the Seestar S50. It does a nice job helping you identify the object you want to view and then actually getting the S50 to that object. The major is that my iPhone 13 Pro Max continually fails in trying to connect to the Seestar S50. The workaround is to turn off cellular data in the Seestar app settings under the iPhone settings icon. At that point I believe you can control the S50, but then, you cannot access the Internet because the cellular data is turned off. In addition, it’s not easy to get a hold of their tech-support, nor the tech-support of the company from which I bought the S50. Hopefully ZWO will get this straightened out.
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