Zola Baby Registry Reviews

I was really excited to use Zola baby as I had a great experience with Zola weddings. I would save yourself the trouble as ZolaBabyRegistry is too new and they seem to have a lot of issues they can’t work out. I’m having a lot of shipment/delay/backorder issues and it’s impossible to get in contact with anyone helpful from customer service. They tell you they will email in 24-48 hours but I have been waiting for weeks with no answer to why my orders haven’t been shipped. Save yourself the stress at an already stressful time and use another registry site.

This registry is still too new, I regret going with it. There are not many products actually within the registry, you end up needing to link most things to an outside website. Many pages within the site/app are broken. It was just very clear this is a new service they’re launching and they do not have the kinks worked out. I had a great experience with Zola Wedding which is why I went with this but it’s not comparable … wish I went with Babylist!

App is half decent, but they are terrible at getting your items actually shipped to you. And it’s not cheaper than other registry providers so I’d recommend something else especially when timing matters

I regret using Zola Baby vs Babylist or just doing Amazon. Small assortment to choose from in platform, a pain to add stuff from off site (doesn’t save links eg so not easy to then go buy what you’ve added), there’s no desktop option (which would make building a registry much easier), and finally the platform itself is very buggy, where ZolaBabyRegistry won’t let me us Zola Credit to purchase items - and customer service is pretty slow in responding

My husband and I used Zola for our wedding registry and it was great, so we were excited for them to come out with a baby registry. However, I really wish we had gone with another company. If you experience delays with wedding items, that’s usually fine, but you really can’t and shouldn’t delay items for moms-to-be trying to get baby essentials. Multiple items have been backordered, delayed, and cancelled, and the Zola Baby team have been very hard to get in touch with, not available by phone and delayed by a week in getting back to us by email. My baby came earlier than her due date, so we had to spend our own money to buy the essential items and the only option was to take Zola credit. Now more than three months after her birth, and many emails later, we finally did get through to customer service and were able to resolve the issues. I’m grateful for that, but on the whole, the experience has been disappointing to say the least. Who wants to fight with their registry when preparing and then making a home for baby? Do yourself a favor and go with a more established company instead.

I really wish you were able to build the registry in a web browser instead of just on ZolaBabyRegistry on your phone. It makes it very difficult to shop with your partner, unless they too are willing to download ANOTHER app. I’ve also found that it doesn’t let you change the order of products once you add them like it does in the web version (or wedding version). I’ve also had some glitches adding items from other stores. Honestly I’ll probably end up registering for items mainly elsewhere because of this.

I loved Zola for our wedding but the user experience for baby has just not been as great.

I used the Zola app for my wedding and had a 10/10 experience, so I was thrilled to see a registry option for my baby shower. That being said, the two apps are not created equal. I didn’t want to be confined to one vendor’s registry, so Target and Amazon etc wouldn’t work as sole options, yet I still needed a single link (and have not enjoyed using Babylist as a gift giver in the past) so I defaulted to Zola. ZolaBabyRegistry feels unfinished… veryyyyy limited product selection so it essentially forces you to add items from other stores, which is not the most seamless tracking and purchasing experience. The navigation felt simple-ish but very confined. Also their curation of check lists, inspo registries, and site design was minimal. Additionally, ZolaBabyRegistry is only available to be managed on Apple devices, though you can share with whomever (super annoying for me to only be able to use my iPad while every other device in my house is Android). Also, I wish it would autosync other registries with Zola, so if I have to add an item to my Amazon registry, it would autofill on Zola—currently it’s a very manual process. Also the 15% discount doesn’t apply to a lot of major brands like Uppa or Nuna. I wish they’d held back ZolaBabyRegistry until it was further along. Ultimately I chose to use it because I could transfer unused site credit from my wedding registry to buy baby items (which is a huge perk if you fall in this camp), but I would not recommend it to my friends unless they did also. Kind of a bummer given the great experience with the wedding app. Overall, it has worked but I feel extremely “meh” about it.

Really love that Zola has added a baby registry but my husband has an Android and annoying that he can’t manager the registry as well. Also disappointing to not be able to manage it from the website. Otherwise love the functionality and can have items held to ship later or converted to cash. Would also like one more step before having items sent.

I know that Zola Baby just launched recently, so it’s understandable that there are some pieces still in the works. This is as of October 23, 2023.

Pros -
•The process to add from a URL or other store is pretty smooth
•App is responsive and doesn’t seem to bug out
•Easy to add items to or remove from registry
•Easy to customize the end user landing page

Things I hope improve -
•Selection - there are currently multiple brands listed under the Add Gifts page which have 0 items when you tap into them. There are also lots of brands that have very little selection, when the actual brand has a ton more options
•Linking to other registries - I had to manually add everything that was on our Target and PB registry
•Sorting / grouping - items show in the order they’re added. I would love the ability to sort by category (not just filter to category). Also, sort order on the buyer’s registry page sometimes glitches and doesn’t sort properly.
•Manage registry on web app (they have said this is in the works).

Overall, I’ve had very positive experiences with Zola in the past for wedding registry, so I think the potential here is strong, it just seems like maybe it was launched before it was quite baked. Looking forward to future updates.

I used Zola for my wedding and love that I know how to use this for a baby registry. I wish it had ZolaBabyRegistry for Mac and a website though so I wouldn’t have to do it all on my phone. It also gets this glitch sometimes where it won’t let me add from other stores. Other than that one thing that needs fixing I like it

Its still small in terms of product offer from them but you can add anything you like from other registries, websites, etc and its easy to shop on it for those who are purchasing the gifts. A one stop registry I think makes it simpler for everyone. My only negative would be that it is an app only to add the selection of products you want. I’m hopeful they bring the desktop version soon.

Adding things from other stores is a breeze. I do wish there were more options on the Zola app specifically but it’s understandable due to how new it is. We used Zola for our wedding app so this was a no brainer for us!