Contact Xanh SM Support
Company Name: GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY
About: Xanh SM is Vietnam’s first and only application offering on-demand transport
and delivery services exclusively using pure electric vehicles manufactured by
VinFast, including the VF e34, VF 5, VF 8 electric cars, and the Feliz and EVO
electric motorcycles.
Launched on April 14, 2023, Xanh SM has quickly risen to
become the second-largest on-demand transportation service in Vietnam, serving
over 25 million customers and oper.
Xanh SM Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GSM GREEN AND SMART MOBILITY JOINT STOCK COMPANY
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Grab Driver Website
Privacy Policy: http://www.grab.com/privacy
Developer: Grab Holdings
Privacy & Terms:
Can I trust Xanh SM app?
Protect your data and wallet. We investigate the developer's website (Xanhsm.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Unable to change language back to English
by Km4dive
When I first started using this app i could choose between Vietnamese and English then the app switched to Vietnamese only. I uninstalled the app hoping to reset the default language. Then when attempting to set it back up however it'll only accept a Vietnamese phone number where I was able to use a Singaporean number earlier so now I cannot use the app anymore. This is very disappointing as I regularly used this app in Ho Chi Minh city. 🙄
Service ok but App is annoying
by GoldsmitH2097
Xanh service is quite good and prices are reasonable but the app is extremely annoying.
The app is constantly sending notifications with promotions and it doesn’t have any option to opt out from them, leaving BLOCKING ALL NOTIFICATIONS the only viable option.
It’s a pity I can’t enjoy a good service without being bombarded by absurd promotions I’m not interested in.
FRAUD IN TET HOLIDAY
by Chrisbel
This company committed theft on 30 January by collecting 4 credit card payments while refusing to offer ride hailing services. Proof on hand.
Be warned of malpractice of this company.
You order a car via XANH NOW and then they refuse and force you to pay cash. I even have a picture of the driver hiding his face not to be recognized in this scam
Have a Problem with Xanh SM: Book EV rides? Report Issue
Why should I report an Issue with Xanh SM: Book EV rides?
- Pulling issues faced by users like you is a good way to draw attention of Xanh SM: Book EV rides to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Xanh SM: Book EV rides customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Xanh SM: Book EV rides.
