Contact Puzzles & Chaos: Frozen Castle

Contact Puzzles Chaos Support


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About: Puzzles & Chaos is a match-3 fantasy strategy game that tells an ancient legend
of a Frozen Land. A once prosperous continent now lies frozen due to the
bizarre magic of the undead.



Puzzles Chaos Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BUILDING-BLOCKS NETWORK TECHNOLOGY CO.,LIMITED



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Contact e-Mail: global.support@37games.com




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https://gpassport.37games.com/center/ServicePrivacy/service






8 Most reported problems 😔💔

4.7 out of 5
Ольга
2025-03-13

Не загружается игра

Artem
2025-03-06

My gaming account wasn't linked to a third-party service account, and now, after changing my device, I can't find my gaming account. Server 31, name AssLikeThat please help me get my account back

Павел
2024-09-21

Не давно зашёл на цитадель 16 лвла на которую не заходил год забрал награду и у меня вылетело и теперь пишет опять забрать награду хотя я не могу и по середине экрана помощник который туда указывает и я не как не могу выйти помоги плз

LediSvet
2024-07-25

Добрый день!Со вторника игра не грузится,пишет сбой!

Мария
2024-05-06

Почему долго нет ответа, мне нужно руководство, в чем дело, и как зайти в игру

P2P Player Honest Review

2024-01-29

by MGKisGarbage

At first, this game was great! It was obvious that spending is required for this game to compete with other players. I have no problems with this. However, their help desk rarely fixes issues reported, if at all. For over a month now I have reported not being able to redeem codes and the best response I received was “Use Facebook. Sorry for the inconvenience.” That, in my opinion, is pathetic customer service. Emergency maintenance due to game breaking issues typically get a “sorry” gift of 100 diamonds. 100 diamonds barely does anything for anyone in this game. I warned them I would leave a negative review if they didn’t resolve this issue so here I am holding up my word. Overall, fun game with a lot of fun people but their customer service and help desk are absolute garbage.

Boring

2024-02-05

by Rachey362929

Don’t bother. The game is just boring.

I only downloaded this as part of a WEBTOON Treasure Hunt quest and kept playing because WEBTOON promised that I would receive coins for completing various stages within the game. I never received the promised coins. After following up with customer care, I was given an automated list of potential reasons for disqualification that didn’t apply to me. Since I didn’t receive the coins, I feel no obligation to keep playing or to leave a positive review.

Cash Grab

2023-12-08

by AaCrogger

I had high hopes for this game. It seemed really interesting. But, not even halfway through the “tutorial,” it’s already spamming you with in-game purchases. Heck, some of the basic things other games give you right off the back or after the tutorial this game locks behind a paywall. The 2X speed up is locked behind a purchasable pass to gain access to it. You can unlock it without buying it but you have to wait a while to clear the necessary chapter as this game’s power scaling is nonsensical. So, unless you are willing to pay to get stronger, it will be a long while until you get it. Also, most other games have a skip construction feature when the timer gets to a specific point, and those that don’t give you plenty of speed ups to compensate. This one doesn’t. So, I hope you like waiting if you download and try to be a Free to play player. But if you want a match 3 game that is all around better and had better pacing, play Myths of Moonrise. Not the best out there but still better than this game.


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