RM Play Status

Last Updated on 2024-09-30 by Real Madrid C.F.

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Common RM Play Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RM Play app on iOS and Android devices. Solve all RM Play app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RM Play iPhone Issues and Solutions

RM Play iOS app crashes, not working, errors
RM Play iOS app network issues
RM Play on iOS has black/white screen

RM Play Android App Issues and Solutions

RM Play has errors/crashing/not working
RM Play server network connectivity issues
RM Play has black screen

RM Play iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RM Play app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RM Play app crashes or not working on Iphone (iOS):

Close and restart the RM Play app on iPhone
Update RM Play app to the Latest Version for iOS
Uninstall and reinstall RM Play iPhone app
Update your iPhone to the latest iOS version

Fix RM Play on iPhone unable to connect to server/internet connection issues::

To resolve RM Play network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RM Play black/white screen (blank screen) on iPhone:

Follow the RM Play iOS app troubleshooting guide Here →

RM Play Android App Issues and Solutions

Fix RM Play not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RM Play app issues:

Force Stop the RM Play App
1. On android, goto "Settings" » click RM Play app. » click "Force Stop".

Update RM Play to the latest version on PlayStore

Clear RM Play App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RM Play app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RM Play.

Fix RM Play unable to contact server/ RM Play internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RM Play » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RM Play » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RM Play on android.

Solve RM Play black/white screens issue on Android:

Follow the RM Play android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Real Madrid C.F., developers of RM Play.

About this app

Immerse yourself in a world of exclusive Real Madrid video content, including electrifying highlights, live broadcasts of Real Madrid TV, in-depth documentaries, complete matches, and more. Access to some of the best content is reserved for Madridistas Premium members only.