Mes Comptes CCF Reviews

Great disappointment from the UI, especially after coming from HSBC app. Everything feels old. Better to upgrade it quickly before you see an exodus of accounts (and exodus of money).

App is beta at best. I can’t even download the PDF of my IBAN.

First off, not sure why this is labeled Carribean Bank app! CCF is a traditional French bank, or so I thought when they took over our hsbc accounts. The clunkiness of MesComptesCCF is surprising for a large bank, especially since the changeover has been in the works for at least a year. I encountered a bug within first 5 min of use while attempting to message my banker. Had to close and restart. Not reassuring…

That app is so bad it could be used to teach what not to do when creating a mobile banking app. Ugly design, awkward UX, ridiculous onboarding - involving a letter, by post, to enable FaceID -, it would be funny if it wasn't so sad.

The only explanation is probably that the goal is to rapidly wrap up and close ex-HSBC banking activities in France, and MesComptesCCF was designed with zero budget.

And what's with the "Banque des Caraibes" developer? As an ex-HSBC entity, this is really on the nose.

« MesComptesCCF is temporarily available due to a technical problem. Please try again later. »

I’ve been getting this error since I tried accessing my accounts after the migration. Two weeks. Will update this review every month to see how long this « temporary unavailability » will last

Thanks God this one is completely different than the HSBC, way more user friendly, nicely designed and with many great functions. Thank you CCF.

MesComptesCCF does not update my transactions, and they’re only processed like 24 hours later. It’s really annoying and hard to keep track of money. Update it please. The security is also lacking.

Half if MesComptesCCF doesn’t work.
UI is not very intuitive.
Way worst than the former HSBC App.

Horrible app, especially after HSBC. So far the transition is horrible from HSBC to CCF

Cette application est tout simplement un échec complet.. impossible de payer , comme prévu avec son code pour les achat par internet
Impossible de voir le relevé de ses cartes de crédit
Aspect esthétique de l app : tellement vieux jeu et basique..
Pourtant il aura suffit peut être de garder celle d’HSBC ..

I really had hoped that a brand new app would be better than the old app of HSBC but somehow it’s worse than ever!!

Things that are missing to be able to rate MesComptesCCF higher:
- Dark mode
- Instantly showing all credit card / debit transactions after they happen in MesComptesCCF
- Showing the transfers that were scheduled in HSBC and still occur but don’t show up in CCF!!!
- Generally a cleaner and easier to use interface..it feels like a 1990s website. Just look at Revolut or N26, copy & paste…
- Modern security and password requirements. What is this ridiculous passphrase nonsense ? Just enforce a single complex password (AND ALLOW PASTING OF PASSWORDS OH MY GOD!!) and enforce 2FA+ biometrics

I’ll stop there but if at least some of those things could be done the application would be more useable and not so deplorable as it is today :/

MesComptesCCF is a lot better than the previous HSBC app. The UI is good and it feels like a modern day banking app, unlike before.

App is broken again - need to use a browser to access transactions with critical deadline

Rien ne fonctionne, impossible de se connecter. Ni avec FaceID ni avec le code de sécurité.
Absolument catastrophique.

Worse app possible. It works some days but then many more doesn’t!
The features are not easy to decipher and for someone like me who has several bank accounts this is bad quality.I am having to call my very patient bank contact to ask for transactions which she refuses to do asking me to go back to MesComptesCCF !!!
It’s not rocket science. You just need to check other bank apps that are successful.
Very frustrating for me.

I was prepared for this experience to be terrible, but I’ve been delighted every step of the way. Especially love that I can just tap to confirm a purchase instead of all the clunky HSBC codes.

The worst app in the world. MesComptesCCF NEVER works at all… I’m always having to try again another day because there’s always a technical error. How do I check what’s in my bank account if the stupid app doesn’t work. It’s so frustrating and really shouldn’t be that hard

This may be a great app, but I’ve been trying to connect for almost three months and all I get is "Les informations renseignées ne nous permettent pas de vous identifier."
I was told that many overseas clients are having this problem.

I never write app reviews, but MesComptesCCF… it just never works. It has become a running joke between friends- and has resulted in me nearly switching banks. There is no reason I should go 5 days with no access to banking because of the apps technical difficulties. I’ve never had an app that was constantly broken, but never having updates. I can hardly go on

Simply doesnt work and the support is useless

Impossible d’enregistrer un appareil de confiance.