Mes Comptes CCF Reviews

Mes Comptes CCF Reviews

Published by on 2024-10-21

🏷️ About: Mes Comptes CCF mobile app is designed to offer you complete, simple and secure access to all your finances. Mes Comptes CCF allows you to: - View the balance and transactions of your current and savings accounts and your loans - Easily view and share your RIB/IBAN - Consult the other accounts for which you have access (children, guardianships, power of attorney) - Make transfers to internal or external accounts with ease -.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
55.9%

👿🤬😠 Negative experience
29.9%

🙄💅🫥 Neutral
14.2%

~ from Justuseapp.com NLP analysis of 304 combined software reviews.



Read 30 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Ugly UI

2024-01-04

Great disappointment from the UI, especially after coming from HSBC app. Everything feels old. Better to upgrade it quickly before you see an exodus of accounts (and exodus of money).

Not fully baked

2024-06-28

Many features are missing or broken. Very limited password strength, which means that this banking app is less secure than my grocery delivery app. Can only use MesComptesCCF on 1 phone, not no clear way on how to switch to a new one. New messages don’t trigger a notification. No integration with keychain. Notification menu doesn’t include new messages with advisor…

Absolutely nightmarish.

2024-06-28

I can’t escape this bank fast enough. Nightmare after nightmare and I was actually optimistic about the transfer away from HSBC. It just keeps getting worse. If you’re banking here, don’t even download MesComptesCCF — run as fast as you can.

Absolutely terrible app

2024-06-28

Today MesComptesCCF “decided” to no longer trust the device/phone I have been using it on, but does not allow a re-registration, either. Links to assistance from within MesComptesCCF land on a 404 error page. This is unacceptable for a financial institution!!

Worst app

2024-06-28

The worst app in the world. MesComptesCCF NEVER works at all… I’m always having to try again another day because there’s always a technical error. How do I check what’s in my bank account if the stupid app doesn’t work. It’s so frustrating and really shouldn’t be that hard

Frustrating and slowing down business

2024-06-28

I can’t transfer money that people are expecting if MesComptesCCF is down 90% of the time !! I then transferred thru the web but had to confirm on MesComptesCCF that was not working !

I will have to change banks because of this

Where is HSBC

2024-06-28

This bank, CCF, is by far the worst bank I have ever experienced. Every month some feature stops working or gets reset. I waste so much time each month having the bank fix the issues. I’m done with them, time to close this account which maddens me as I was with HSBC for 12 years! Down the drain.

Please hire competent devs. App doesn’t work.

2024-06-28

« MesComptesCCF is temporarily available due to a technical problem. Please try again later. »

I’ve been getting this error since I tried accessing my accounts after the migration. Two weeks. Will update this review every month to see how long this « temporary unavailability » will last

Embarrassingly bad

2024-06-28

That app is so bad it could be used to teach what not to do when creating a mobile banking app. Ugly design, awkward UX, ridiculous onboarding - involving a letter, by post, to enable FaceID -, it would be funny if it wasn't so sad.

The only explanation is probably that the goal is to rapidly wrap up and close ex-HSBC banking activities in France, and MesComptesCCF was designed with zero budget.

And what's with the "Banque des Caraibes" developer? As an ex-HSBC entity, this is really on the nose.

Worst App

2024-06-28

I never write app reviews, but MesComptesCCF… it just never works. It has become a running joke between friends- and has resulted in me nearly switching banks. There is no reason I should go 5 days with no access to banking because of the apps technical difficulties. I’ve never had an app that was constantly broken, but never having updates. I can hardly go on

Yikes

2024-06-28

First off, not sure why this is labeled Carribean Bank app! CCF is a traditional French bank, or so I thought when they took over our hsbc accounts. The clunkiness of MesComptesCCF is surprising for a large bank, especially since the changeover has been in the works for at least a year. I encountered a bug within first 5 min of use while attempting to message my banker. Had to close and restart. Not reassuring…

DK

2024-06-28

Worse app possible. It works some days but then many more doesn’t!
The features are not easy to decipher and for someone like me who has several bank accounts this is bad quality.I am having to call my very patient bank contact to ask for transactions which she refuses to do asking me to go back to MesComptesCCF !!!
It’s not rocket science. You just need to check other bank apps that are successful.
Very frustrating for me.

Non intuitive design, hard to use

2024-06-28

I really had hoped that a brand new app would be better than the old app of HSBC but somehow it’s worse than ever!!

Things that are missing to be able to rate MesComptesCCF higher:
- Dark mode
- Instantly showing all credit card / debit transactions after they happen in MesComptesCCF
- Showing the transfers that were scheduled in HSBC and still occur but don’t show up in CCF!!!
- Generally a cleaner and easier to use interface..it feels like a 1990s website. Just look at Revolut or N26, copy & paste…
- Modern security and password requirements. What is this ridiculous passphrase nonsense ? Just enforce a single complex password (AND ALLOW PASTING OF PASSWORDS OH MY GOD!!) and enforce 2FA+ biometrics

I’ll stop there but if at least some of those things could be done the application would be more useable and not so deplorable as it is today :/

Disappointing and concerning…

2024-06-28

MesComptesCCF is very different from the HSBC app. It will require time to get used to it. It’s still Beta so, I hope it gets better.
More concerning is the security. The combination of identifier and password being done only with number is a huge security concern.
On top of it, the system seems to fail from time to time with the password. So, you have to use the forget my password function… even though I knew my password and keyed it in correctly.
So the behavior of MesComptesCCF and website are REALLY strange and scary for security purposes.

Disappointing app

2024-06-26

Half if MesComptesCCF doesn’t work.
UI is not very intuitive.
Way worst than the former HSBC App.

Bad app

2024-06-26

Very disappointed with the quality of the service offered by CCF. Since they acquired HSBC my experience as a client is just going downhill. MesComptesCCF is another proof of that.

I can’t even sign in

2024-06-26

This may be a great app, but I’ve been trying to connect for almost three months and all I get is "Les informations renseignées ne nous permettent pas de vous identifier."
I was told that many overseas clients are having this problem.

After HSBC??

2024-06-28

MesComptesCCF continues to be very disappointing. One cannot carry out the most basic functions without having to ask an advisor or speak to someone on the phone. TERRIBLE! Isn’t anyone going to improve this mess?!?

Hardly works

2024-01-06

App is beta at best. I can’t even download the PDF of my IBAN.

Disappointing

2024-06-12

MesComptesCCF does not update my transactions, and they’re only processed like 24 hours later. It’s really annoying and hard to keep track of money. Update it please. The security is also lacking.

Bad app

2024-06-19

Poor app, with security flaws and poor content.
So terrible situation

Haven’t been able to log in for a week

2024-09-01

MesComptesCCF just say it’s temporarily unavailable for a week. The web page just says error occurred.

Without logging in, I cannot find advisor contact or book a rdv or even check anything.

Une catastrophe !!

2024-03-14

Cette application est tout simplement un échec complet.. impossible de payer , comme prévu avec son code pour les achat par internet
Impossible de voir le relevé de ses cartes de crédit
Aspect esthétique de l app : tellement vieux jeu et basique..
Pourtant il aura suffit peut être de garder celle d’HSBC ..

Erreurs constantes

2024-03-14

Rien ne fonctionne, impossible de se connecter. Ni avec FaceID ni avec le code de sécurité.
Absolument catastrophique.

Terrible

2024-03-14

Horrible app, especially after HSBC. So far the transition is horrible from HSBC to CCF

Doesnt work

2024-04-01

Simply doesnt work and the support is useless

Broken

2024-05-01

Impossible d’enregistrer un appareil de confiance.

Takes way too long to post payments

2024-09-01

Absurd when some banks are able to do it in real time!! Makes managing money difficult.

CCF app

2024-02-14

MesComptesCCF is a lot better than the previous HSBC app. The UI is good and it feels like a modern day banking app, unlike before.

CCF Mobile App

2024-02-14

Thanks God this one is completely different than the HSBC, way more user friendly, nicely designed and with many great functions. Thank you CCF.



Is Mes Comptes CCF Safe? 🤗🙏


Yes. Mes Comptes CCF is very safe to use. This is based on our NLP (Natural language processing) analysis of over 304 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Mes Comptes CCF Is 65.1/100.


Is Mes Comptes CCF Legit? 💯


Yes. Mes Comptes CCF is a totally legit app. This conclusion was arrived at by running over 304 Mes Comptes CCF User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mes Comptes CCF Is 81.6/100..


Is Mes Comptes CCF not working? 🚨


Mes Comptes CCF works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Mes Comptes CCF? Post a Review




Features

If you are outside of France, we may not be authorized to provide or offer certain products or services available through this application depending on your country of residence or the country in which you are currently located.

Mes Comptes CCF app offers a full range of free online banking services, from account management to communication with your advisor, while emphasizing security and ease of use.

The products and services present in this application are intended for use by CCF customers in France.

Mes Comptes CCF mobile app is designed to offer you complete, simple and secure access to all your finances.

This application is designed for use in France.

  Customer Service/Support
Developer:
Banque des Caraibes SA

Contact e-Mail:

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