Mes Comptes - LCL Reviews

Mes Comptes - LCL Reviews

Published by on 2024-10-07

🏷️ About: Besoin de consulter votre solde, vos prélèvements, gérer vos crédits ou prendre rendez-vous avec votre conseiller ? L’application sera alors un incontournable. Pour cela, rien de plus simple : • SOLDE EN UN COUP D’ŒIL Profitez dès la page d’accueil ou via un widget d’un aperçu du solde de votre compte et de votre encours carte.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
41.3%

👿🤬😠 Negative experience
31.3%

🙄💅🫥 Neutral
27.4%

~ from Justuseapp.com NLP analysis of 85 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- User interface is friendly and easy to use

- App provides similar mapping as the website account page

- Customer service is responsive and helpful



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

3.7 out of 5

Doesn't work

2022-05-22

Just installed it again after not using it for a few years. I entered my identifiant and password, and it showed my account numbers.

But that's as far as I can get before MesComptes crashes. Every time. And it can't be a cache issue because I just freshly installed it.

And it doesn't remember my identifiant either, which is a random 10 digit number that I don't know by heart, so that's pretty inconvenient.

A few years ago I was thinking boy, LCL is way behind compared to American Banking apps like Bank of America. It's now 2018 and it's only gotten worse.

English version

2022-06-23

The description says that MesComptes offer an English version which it doesn't. Please add an English version.

English language

2022-07-24

I can not speak french and I want to use english. MesComptes has not english language although the developer said it contains french and english. I hop to use it by english. Please add the english to MesComptes

Non fonctionnel. Inutilisable

2022-08-25

En 2016, et avec des moyens de 10.000 fois supérieurs aux entrepreneurs qui lancent des apps tous les jours, LCL n'est pas foutu de faire une appli qui marche.

Virements : erreur. Messagerie: erreur. Même le feedback interne: erreur. Et ce après reinstall, et depuis 6 mois.

Not That Great

2022-09-26

MesComptes is a far cry from the apps that have been released by Citibank and Wells Fargo in the US. For example, it does not allow one to make deposits using one's iPhone or iPad camera. In addition, the navigation through MesComptes is rather balky and difficult. MesComptes also does not offer an English version despite the description of MesComptes provided by the developer.

Can not recover Identifiant

2022-10-27

I have the exact same problem!

Changed phone number

2022-11-28

I changed my phone number so now I can’t log into apps installed on new devices.

Many foreign banks allow you to change your phone number online. LCL doesn’t—you have to manually call them. Incredible impractical.

ID not being saved.

2022-12-29

In the previous versions you could save your log in ID, this version no longer offers that option. You have to enter the ID every time you want to log on, it's rather annoying.

Complicated for no reason

2023-01-30

Often actions and menu navigation seem counterintuitive. Lots of bells and whistles for no reason. Also, would have liked to have touchID rather than the silly messed up keyboard entry.

Bonne app mais pas encore complete

2023-03-03

Il manque notamment le support pour iPhone 5. Sinon l'app est très pratique, je l'utilise juste pour regarder mes comptes.
Je changerai ma note dès que l'iPhone 5 sera supporté.

Language

2023-04-01

Please do have English version for the people don’t speak and write French

Getting better!

2023-05-03

MesComptes is getting better, well done. Email section could be improved.

English to be added !

2023-06-03

Just add English !

Great so far!

2023-07-05

Much easier to manage account through this iOS app versus the online LCL website which is a pain to navigate. Keep improving MesComptes please, it's a great start!! Sharing with all my connections with LCL bank accounts.

Art

2023-08-05

Not bad

Good App

2023-09-06

Payment processing takes longer than it should but that is bank policy, not MesComptes 's fault.

Super application de banque iPad et iPhone

2023-10-08

Vraiment très bien pensée, pratique et intuitive.

Service clientèle rapide et courtois

2023-11-08

J’avais un problème avec la double identification pour faire une opération de virement. J’ai fait une demande et on m’a répondu très rapidement en me donnant la marche à suivre. C’était réglé sans perte de temps.

Super friendly!

2023-12-10

The user interface is very friendly and easy to use! I am very impressed. The concepts follow a very similar mapping as in the website account page. I will be using this more often!

Review

2024-01-10

Note: 8/10 pour l'application

Cannot recover identifiant due to date of birth format

2024-12-16

I am located in usa where de date of birth format is month/day/year
I cannot recover my identifiant because i cannot enter my date of birth in day/month/year since my iphone is using the usa language



Is Mes Comptes Safe? 🤗🙏


Yes. Mes Comptes - LCL is very safe to use. This is based on our NLP (Natural language processing) analysis of over 85 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.7/5 . Justuseapp Safety Score for Mes Comptes Is 56.8/100.


Is Mes Comptes Legit? 💯


Yes. Mes Comptes - LCL is a totally legit app. This conclusion was arrived at by running over 85 Mes Comptes - LCL User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mes Comptes Is 94.5/100..


Is Mes Comptes - LCL not working? 🚨


Mes Comptes - LCL works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Mes Comptes - LCL? Post a Review




Features

Gérez en toute autonomie vos cartes de paiement avec la possibilité de modifier en temps réel votre plafond de paiement, d’activer ou désactiver le paiement sans contact et le paiement à distance.

Vous pouvez prendre rendez-vous directement dans l’agenda de votre conseiller depuis l’application.

Attention : pensez à bien activer votre profil en mémorisant votre identifiant si vous souhaitez accéder à cette fonction.

Retrouvez les échéances de vos cartes, vos rendez-vous avec votre conseiller, etc.

Profitez dès la page d’accueil ou via un widget d’un aperçu du solde de votre compte et de votre encours carte.

Authentifiez-vous et validez vos opérations grâce à votre empreinte digitale ou à la reconnaissance faciale.

Retrouvez également toutes les coordonnées de votre conseiller et l’adresse de votre agence LCL.

Suivez l’actualité de votre compte grâce aux informations bancaires de votre Fil d’actu LCL.

Très pratique : Vous pouvez envoyer des pièces justificatives directement depuis la messagerie ou demander un rendez-vous en visio.

Utilisez Paylib entre amis, pour envoyer de l’argent instantanément grâce à un simple numéro de téléphone.

Réalisez en toute sécurité des virements permanents, programmés ou occasionnels (avec ou sans enregistrement d’IBAN au préalable).

Activez, modifiez ou désactivez l’option System’Epargne.

  Customer Service/Support
Developer:
Le Credit Lyonnais SA


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