Contact Cengage Read Support

by Morease

Like so many others I am required to use this app it’s terrible. The books are never formatted correctly despite being Cengage published books. Whenever I open the app it says “error”. I am not impressed with a lot of the content from Cengage and I feel frustrated that I am forced to use their products for my classes. It feels coercive and I really really don’t like it.

I have to pay for products I don’t like and wouldn’t use normally and their products have such low quality standards, but if you you have a captive customer base, I guess the quality isn’t the primary concern.

For books or documents Adobe acrobat & Apple Books can manage documents much better than this. I keep manuals for my car and major appliances in acrobat and have much more ease using and reading the documents. I have several ebooks (some free some paid) in Apple Books and that app also has a far better user experience than this!

by Want Value

Zero stars if I could. It only have one job. Read their overpriced textbooks aloud. The app changes voices every page, gets stuck, some of those voices are things like cello.

None of the voices are understandable they’re all AI generated crap or sound like they’ve just sucked a tank of helium, and at least four of them read in musical instrument - I kid you not. In this day and age they should be able to have a decent voice read those books. They could afford to pay somebody on Fiverr a few hundred bucks to record their stupid books. This is app is completely useless unless when the page turns you want to hear it read to you in violin. Just go with your regular app that comes with your phone. It will be 1000 times better. Cengage is a money making crap publisher and it’s unbelievable to me that anyone in education could perform this poorly. F-

by Justbarak

I'm exceedingly frustrated that Cengage discontinue access to the mobile app for ipad and gave us the ereader app which is completely non-functional. I'm in the middle of an MBA and I need to be able to read my textbooks.

The ipad app doesn't scroll text, it's glitchy, and the search function is nearly useless.

The ebooks, which require side swiping every section are a terrible way to read a book, vs the well-formatted digial books we had access to in the mobile app which scrolled for each chapter, were easy to highlight and navigate quickly.

User preferences aside, You don't just discontinue access to one app without working out the bugs on the new app! The app literally has hundreds of 1-start reviews.

Please at least re-enable the mobile app till you sort out all the issue in the new one. I have a masters degree I need to complete.

My only option now is to read textbooks on my laptop browser or buy/rent the physical textbook.