Contact Sick Support

by Addind Acc Problem

I needed testing at home. Thought this would be a good option. Once i received my kit i waited online for the live telemed meeting & literally was stuck in a que for 7hrs!!! Every time i would get close to next i would get bumped back up to #80 I finally got seen for my testing & was told that on their end it was indicating that i was holding in the que for only 30min. I set my tests out as instructed for pickup & they didnt get picked up until very late the next day. Worst then that, i never got a result & have been texting, calling, messaging & trying every means of contacting them to ask where my results are. After 2 days i was forced to search & find a place that had avail last minute testing appointments, pay for a rush test & make it out the house to go test elsewhere with all my children (one of which was sick & couldnt be left alone) & stand in line outside in the cold because the testing site was over crowded & backed up. To date, no one has responded to me & i have no results still 6days later. Unfortunately i paid for this service & as of now, have been ripped off. My tests were registered live in the meeting by the barcode & the vials also had my name, DOB & barcode that is registered on my account & even sent a picture of the vials with the info from the contact number attached to my account. A total inconvenience & waste of money!

by Mis_chelley

Someone recommended me this website so I decided to try it. I make my rapid test appointment everything is good. I try to contact someone via chat because I have a couple of questions and it’s been 24 hours and no one has responded to my questions. But they were able to send me a message telling me about my appointment reminder in the same chat I was asking the questions. I ended up finding a local service near me for a rapid test same day so I decided to take that test. I in Italy didn’t need to use sick. Org anymore so I wanted to cancel. They don’t make it easy for you to cancel the only way is to call. I called and waited 45 min for someone to pick up the phone. Once I was able to talk to someone she told me I can cancel but because I paid already I was not going to get my money refunded. I told her well it doesn’t make sense if I’m cancelling then I should receive my money back and she said “no because you’re choosing to cancel and we charged you already” I was trying to get her to refund me money but it didn’t work so I told her to just leave my appointment for the rapid test as is and I’ll just keep the rapid test for whenever I need it in the future. Horrible service! Seriously do not waste your time and money! Now I’m thinking this is literally a scam because they make it difficult for you to cancel.

by Amejia205

This seemed like a great opportunity…. It’s 24/7 concierge, deliver to your home. I heard good things from a friend that recommended it but terrible all in all. I tried it multiple times because figured maybe they are just busy, but nope. Never again will I use this service. My first time I needed to get test for a flight. I ordered my kit 2 weeks in advance, appointment day came and met with the doctor. I was told someone would come pick up my finished kit and no one came. I messaged and called and no response. Eventually I got someone and they couldn’t pick it up until the next morning. Almost 24 hours later and the results were not enough. So I need to schedule a rapid test which nearly caused me to miss my flight. Thank God I ended up not needing the 24 hour test to leave the country. Then I tried it again and customer service was poor, the last time was today. I scheduled and appointment because of a Covid scare. I received my kit after they canceled one of my appointments.I rescheduled and then the doctor never picks up. I waited 30 minutes and tried messaging and calling and no response it’s been 12 hours since my scheduled appointment. Will not recommend this to anyone especially if you are need the service.