Contact WTB Online Support
Company Name: Washington Trust Bank
About: Available to Washington Trust Bank customers with personal accounts. The app
makes it easy to manage your money on the go.
WTB Online Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Washington Trust Bank
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit WTB Online Website
Privacy Policy: https://www.watrust.com/support/privacy-policy/
Developer: WashingtonTrustBank
Can I trust WTB Online app?
Protect your data and wallet. We investigate the developer's website (Watrust.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Change over is awful
by The New Site Blows
I’m sure there was some item that WTB saw in the old system that made them change, but so far both mobile & desktop experiences have been awful at best. I used to be able to log in & be done in 3-5 minutes max, now no…. The view is not what I want, and I’m having to spend MY time adjusting everything to attempt to get what I’m after. Spent around 15-20 minutes the other morning on the desktop and gave up after being so frustrated and just logged out. But I couldn’t log out as the normal logout location (95% of websites) is upper right, now it’s lower left WTH?? Good thing the IT/OPS did put that in the letter they wrote having to explain the blah blah blah excitement of a new site…horse hockey…. Bad decision by WTB management on this one!
Not as easy as the old app. Frustrated.
by Sammi7793
The old app pulled up my checking account as soon as I opened the app with transactions in view, which is what I’m doing on the app 99% of the time. This app has an old checking account on the main page that says closed, and I can’t reorganize the main page to get my current account first. After I scroll through to my account, I then click on transactions. It’s not showing transactions I made this morning, which tells me it’s updating at a slower pace than the old one or it’s not updating at all. It’s more work and I’m frustrated. I spoke to a branch employee about the new app a while ago and he assured me it was user friendly. I don’t agree.
Missing features
by Frustrated With Full Ears
The mobile app used to show you pending transactions the moment you swiped your card through any machine. Now it doesn’t even show atm withdrawals for two days. Thought this was supposed to be an update. We went backwards
Have a Problem with WTB Online? Report Issue
Why should I report an Issue with WTB Online?
- Pulling issues faced by users like you is a good way to draw attention of WTB Online to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a WTB Online customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using WTB Online.
