Contact HSA Bank Support
Company Name: Bend Financial, LLC
About: Manage your health and benefit accounts with convenience on the secure HSA Bank
app.
• Access your account balance and transaction history.
HSA Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: askus@hsabank.com
Website: 🌍 Visit HSA Bank Website
Privacy Policy: https://www.hsabank.com/hsabank/About-Us/privacy
Developer: HSA Bank, a division of Webster Bank, N.A.
3 Most reported problems 😔💔
Poor investment app and website
by Psheth3
Recently moved away from Schwab platform to HSA investment. HSA invest platform is not user friendly. After placing order to purchase stock/etf, can’t modify or cancel order. Can’t see what is the gain or loss on the investment. It’s not anywhere close to other investment app or website.
If no improvement, I will have to move to other HSA platform for better investment experience from next year.
Deception
by Dutch D.
Only weeks ago, maybe days, this app had about 1500 one star reviews and an overall rating of 1.1. Why have all the reviews, including mine, been deleted? It’s a lousy app and everyone who uses it knows it. Looks like the latest update is gaslighting!
Insultingly bad, borderline useless!
by Awfcjinokmcdvu
It is clear you do not test your product at all before releasing it to the public. If i had the option to use a different bank i would but unfortunately you are my company’s chosen HSA provider. Perhaps this captive customer base is why you feel like such a useless app is acceptable in the first place. Please fire your current team of app developers and hire some people with at least a high school level of competence. Whoever wrote this app might be cheap, but even if they were free it would be overcharging.
The old app wasn’t perfect but it was at least an app optimized for phones with basic functionality. This abomination is essentially a broken website mirror with most of the features removed. You can see a basic account overview, and you can upload an expense receipt. But it is like using a web browser. Everything is zoomed way out, and the upload feature is a link saying click to browse your computer. When you try to update a provider address you get a window completely out of size you have to scroll around in. At the end of it all I was randomly logged out. There is no option to use fingerprint login so you have to type everything out each time. Overall i’d give this a 0.5/5 and would not recommend anyone waste their time with it.
Have a Problem with HSA Bank? Report Issue
Why should I report an Issue with HSA Bank?
- Pulling issues faced by users like you is a good way to draw attention of HSA Bank to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HSA Bank customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HSA Bank.
