Contact Food Network GO Support

by Flyingmoosetothemoon

No rewind button on Food Network for iPad Air.
It’s fine that there are ads but they repeat the same, in some commercial breaks, 3 times in a row.
TO THE DEVELOPER - don’t tell me “that doesn’t seem right” or “we monitor the commercials and spread them out” because NO YOU DON’T! YOU go sit through Challenge (past or reboot) and you’ll see for yourself. They’re national commercials so you can’t say you have no control over them. If you, by your own admission, spread the ads out, then the same ad running back to back EVERY commercial break is something YOU need to fix. You won’t, you’ll just tell me to open a ticket because “it seems like this isn’t working for me” and we need to explore it further. It’s one thing to run the same ad every break but

this app runs the same ad, 3 times in a row, every commercial break!

FIX THIS because it’s the worst app I have! So to recap - DEVELOPER, GO WATCH YOUR APP YOURSELF! Go watch 2 shows in a row and see if by the time the 2nd show ends, if you’re not thoroughly irritated. You can fix it because you said you handle this, September 2, I believe it was.
Don’t waste your time on this app. Besides the no-rewind button on the iPad (every app I have has a rewind), you’ll be plagued with the same NATIONAL ads 2-3 times, back to back, every commercial break.

by Evonne120

I HATE this new app. I had to uninstall the FN app I have been happily using for several years. There was a glitch in the old app, so I uninstalled and reinstalled. I have done this with other apps, and everything came back that was saved and in perfect working order.
Not this one.
I don’t know what the hearts are for. Click on one and it turns blue but not the program under the star.
I had probably 8 different recipes for chocolate chip cookies now there are none except an array of chef’s to choose from. I sure can’t remember which recipe came from which chef. There is more but I am fed up with FN and will delete it and never use it again. It’s the worst ever. Obviously the designers/techies are not cooks otherwise they would not have put together this disgusting app.
More.... I don’t like watching a video while cooking. If I’m doing something with say, oily hands, i don’t want to touch my iPhone. I loved the written recipes. I could send a recipe to my computer and save it in my recipe folder.
So having only videos is a dreadful idea.
P.S. I don’t believe the star ratings averages posted by FN. I saw a LOT of low number of stars.
The app is fine if all you want is to watch videos, but all wrong for a cook.

by Julie212121732

This updated Food Network GO app is TERRIBLE. It’s so buggy. There is a different glitch or problem every two or three times I turn it on (and I basically only watch the food network and I only use the app to stream so I open it/use it multiple times a day). The Just Added section seems to add everything that plays throughout the day instead of just adding new episodes like the previous version of the app did, because there are regularly like 15-20 episodes of Restaurant Impossible in a row in there. That makes it really hard to keep up with new episodes of shows because there is too much to sift through. It’s just annoying. I wish I could have the old version back because I hate this one.