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Company Name: 2nd.MD
About: Video consults with medical experts - better outcomes, saves $, delights clients.
Headquarters: Houston, Texas, United States.
2nd MD Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Contact e-Mail: CareTeam@2nd.MD
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E-Mail: support@2nd.md
Website: 🌍 Visit 2nd.MD Website
Privacy Policy: https://2nd.md/privacy-policy
Developer: Accolade 2nd MD LLC
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3 Most reported problems 😔💔
Not sure if the reviews are fake
by Neoxne
I’ve submitted my request and got an email from a nurse telling me she tried calling me. Nothing on the caller ID, no voicemail.
When calling back, it always goes to voicemail. No call back yet.
Not something I would expect when the company charges $4,000 for the service (if your employer does not pay for it). I do not recommend.
App Doesn’t work properly
by Keith Fife
I’ve tried several times to input my enrollee ID number as directed when I was activating my account and the app will not open up my keyboard when I tap in the input box for enrollee ID. I’ve deleted the app reinstalled it and it’s the same thing I’ve tried several times and none of them have worked.
Valuable Use of Medical Resources
by GSP'er
While I was hesitant to go this digital route of a 2nd opinion, I’m very happy I continued with it. The RN staff kept me on course with signing over & obtaining medical records to share with the specialist I was able to choose. With a couple of phone calls with my RN, I felt she got a good “feel” for me and was able to suggest a specialist that had both a strong medical background and a wellness mindset, which was very important to me. His Accupuncture licensure clued me in to a Doctor with Eastern & Western approaches to medicine.
I would use this service again and I imagine this service becoming more popular
Have a Problem with 2nd.MD? Report Issue
Why should I report an Issue with 2nd.MD?
- Pulling issues faced by users like you is a good way to draw attention of 2nd.MD to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a 2nd.MD customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 2nd.MD.
