Contact Spendee Money Budget Planner Support

by Pmf823

Edited review: I’m downgrading this to 1 star. Spent a couple hours customizing this app when I first downloaded so different expenses would be categorized the way I want them. Despite this, when I just updated a weeks worth of new transactions from my bank accounts, they didn’t take the new categories and just defaulted to the way the app started off. Which means I have to recategorize every expense. Kind of pointless. Would take less time to manually enter every transaction to an excel spreadsheet than manually changing every category.

Thanks for wasting my time, Spendee!!!

Initial review: Spent a couple hours setting up my account. So far it’s buggy but I’ve gotten it to do what I need. A few specifics:

—took some time to figure out how to use. No clear instructions I could find. Could be there but hidden.

—crashes multiple times (iPhone 6s with up to date iOS)

—the whole interface isn’t intuitive. There’s no main menu you can return to that lets you start over and get your bearings.

—while they allow you to customize categorization (which some competitors I’ve tried lack), its a very clunky. I’m hoping the app will recognize how I recategorize expenses upon future bill importing and updates. If not, I’ll close account.

Hopefully they’ll work some of these kinks out soon. Otherwise it does what I need, which is record expenses so I can look back month to month and see where my money is going.

by Jackie.2011

My husband and I have been using Spendee for almost two years now and we loved it. We are premium members and have referred our friends to this app for their budget needs. I hate budgeting and loved this app and it’s simplicity.

However the last 4 updates they have released it has completely undone our accounts to the point that it has rendered the app useless to us. We have not been able to add anything to our wallet via the app or online for 3 weeks. We have contacted the support every other day for 3 weeks with little to no support or movement toward a solution.

I urge you Spendee to focus on making the app work for your customers and improving the customer support. 3 weeks with very little response and help is completely unacceptable. We desperately want to stay with Spendee but you are actively forcing our hand to change. I look forward to your prompt response here since email doesn’t seem to be the way to get your attention.

by Babibabibear

2 years Spendee subscriber here, absolutely loved the app but lately I have seen multiple problems that can’t be fixed.

1. Web app and mobile app hasn’t been able to sync since Jan 2020
2. My premium account bought just a few months ago, has been downgraded to a free (trial) version, and the dev team does not know why and hasn’t been able to fix the problem. I cannot add a wallet and do all the other premium functions despite having paid money for it.
3. The function “Restore in-app purchase” when clicking on it, always shows the message “error”
4. The app has become pretty slow, it might be because I have been using it for two years, everyday, the app does not seem to be able to hold that much amount of data. It takes time to load once I opened the app.


It’s a good app if there weren’t so many problems ,I would not pay for it if I didn’t think it was good, but so many bugs that has not been fixed over months since I have started emailing supoort team, who were trying to help, but only kept suggesting that use the web app, and disregard the fact that I told them many times my web app hasn’t been syncing with my mobile app for over 6 months. Nobody (staff) has offered me a solution or a refund option which I have asked for over the past two months.