Contact Noom Support

I was doing great with this app. I love the articles that they have to read, the way that they show you how to choose your food wisely so you can keep on track. However, I was logged off by the app and required to sign back in. Have not been able to get back on the app since January 1, 2021. I’ve contacted Support and at least 3 to 4 times a day I get the same suggestion to fix my problem from a different person at Support. I just realized tonight that it is coming from Zendesk which is an app and not real people which explains why I am being told to do the same thing over and over again that does not work. There is no way to contact a person at Noom to get help. I am so disappointed that I cannot use this app any longer. I even tried starting a new account with a different email and it still keeps bringing me to the window to upgrade which means I have to pay again and I have done this twice with no luck. Every time I sign in it comes back to the I want to upgrade window and will not allow me into the actual app. It is so frustrating not to be able to talk to someone to get help with this. I really wanted to continue to use this app and had planned on paying the $200 for the year to reward myself on New Year’s Day but found myself locked out. I even sent an email to the CEO, Saeju Joeng and received a reply from Zendesk. I was only able to use this app for 4 months. Great app if you are able to use it.😩

I have been using Noom on and off for 4 years after successful weight loss but the one thing I always hated is that they say you can customize your own recipe but that is not true. The calories is automatically generated and is always wrong. For example, I am trying to log a recipe with 725 calories, it automatically makes it 2725 calories and you can’t change/correct it. I was told by support that it can take 3-6 months for the recipe to be in the system. What if you want to log it because you just had it and want to stay on track with your calories but can’t see it in your calorie bar because it Is incorrect? There is no place to type the correct information. Makes no sense why Noom doesn’t have it and Lifesum does. I might switch to Lifesum because I do not want to wait 3-6 months to log a recipe I just ate. I want to know how much I eat calorie wise. Noom should have made it so it so you can fully customize your dish and nutrition info. This is the biggest let down of the app. I have talked to support about this 5 times in the past 2 days and most of them are clueless to what I want and those that do understand say “it can take up to 3-6 months for it to finalize”. I have tried this before and it never goes through. I tried 2 years ago and do you think anything happened? Nope. Really upset with how Noom handles this. Just make it so we can enter are own nutrition information. Lifesum does it

Noom has changed my life, period. I an 21 years old and i have been very set in my binge eating ways. going years of basically starving myself to lose weight and then binging and gaining 30 pounds. My relationship with food has changed and i still feel satusfied without the self hatred, in fact i love my body now, not because ive lost a lot of weight, but im happy with how im treating myself. ive tried weight watchers, diets, everything imaginable but ive found something that actually motivates and has me WANTING to go out and get extra steps or skip dining out because i know it wont fit in my calorie budget. if you knew me, you’d understand how impossible that was. good habits are not somethjng ive ever had before noom. yes, the lessons can be obvious, but they are things you need to hear to remind you of what your goal is. my BIG thing that Noom needs to change like yesterday: add a journal or a way for us to save our goals! there is so much writing involved in the lessons, writing bad habits, our long term goals, etc., and noom doesnt save any of it! i didnt realize this was the case until i was 2 weeks in and wanted to look at what i had written, which was a lot. it had just dissapeared. this seems intuitive and its kind of annoying that they didnt have it available in the first place. there should also be streaks for water goals and step goals but thats minor. noom nerds- we need our goals to be saved in app!!!!